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Supplier Support Specialist(m/w/x)

München
Full-timeWith Home OfficeExperienced

Description

As a Supplier Support Specialist, you will assist suppliers in navigating the SaaS platform while addressing their technical and content-related inquiries. This role involves collaborating with an international team to enhance user experience and support quality.

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Requirements

  • •At least 2 years of experience with SaaS platforms or digital applications
  • •At least 2 years of experience with CRM or support systems
  • •Confident use of digital tools
  • •Structured, solution-oriented, and process-driven way of working
  • •High level of reliability and strong ownership mindset
  • •Excellent written and verbal communication skills
  • •Fluent in German and English
  • •Empathetic and professional approach when dealing with users
  • •Intercultural competence and enjoyment of working in international teams
  • •Strong willingness to learn and openness to new topics
  • •Versatility in handling different tools and tasks

Work Experience

2 years

Tasks

  • •Support suppliers with platform-related questions
  • •Provide assistance with questionnaires and documentation requirements
  • •Ensure a professional and empathetic user experience
  • •Handle incoming requests via CRM, email, and chat
  • •Document support cases in a structured manner
  • •Identify and analyze technical support issues
  • •Resolve content-related support inquiries
  • •Prioritize and track support topics independently
  • •Collaborate closely with Product Management and ESG experts
  • •Share insights to enhance product quality and support
  • •Contribute to maintaining and improving the knowledge base
  • •Assist with webinars and training sessions
  • •Participate in reporting and process optimization projects
  • •Help shape and improve support workflows continuously

Tools & Technologies

SaaS platformsCRM systemsZendeskFreshdesk

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •30 days of vacation

Healthcare & Fitness

  • •EGYM Wellpass membership

Startup Environment

  • •Agile work environment

Informal Culture

  • •Flat hierarchies

Modern Office

  • •Modern workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IntegrityNext and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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