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TETechtronic Industries ELC GmbH

Sr. IT Operations Technician(m/w/x)

Altshausen, Winnenden
Full-timeOn-siteSenior

Hands-on L2 IT operations support at a cordless technology manufacturer, resolving complex issues and monitoring Help Desk trends. Solid practical knowledge of MS Windows, AD, M365, basic networking, and first-line SAP support required. Complex enterprise IT environment for global manufacturing.

Requirements

  • Extensive professional experience as IT Technician, System Administrator, or in a similar role
  • Solid practical knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services
  • Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
  • Familiarity with ITIL principles and best practices for incident, problem, and change management
  • Experience in first-line SAP support
  • Proven project management skills
  • Knowledge of Operational Technology (OT)
  • Very good command of German and English

Tasks

  • Deliver hands-on L2 on-site support
  • Resolve complex issues to maintain efficient operations
  • Monitor Help Desk trends and identify recurring challenges
  • Drive improvements across IT services
  • Facilitate onboarding and training for new IT team members
  • Create and share clear training materials for central IT L1 Support
  • Act as the primary interface between the manufacturing site and central IT
  • Ensure seamless execution of on-site projects
  • Provide local insights to guide effective IT solutions

Work Experience

  • approx. 4 - 6 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Windows
  • Active Directory
  • Microsoft 365
  • SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techtronic Industries ELC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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