SAP
Senior Solution Sales Executive SCM(m/w/x)
Full-timeOn-siteSenior
Zürich
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SASAP
Specialized Customer Success Manager - Supply Chain(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Guiding SAP Supply Chain Management customers through their journey and maximizing value. Deep program and project management experience required. Constant learning and skill growth opportunities.
Requirements
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 5+ years Sales, Pre-Sales, Services or Solution/Product Management experience
- 3+ years Supply Chain Management experience
- Deep demonstrated program and project management experience
- Demonstrated business process transformation and re-engineering experience
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience
- Territory plan development experience
- Target setting experience
- Escalation management experience
- People management experience
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German language skills
- Fluent English language skills
- French language skills (asset for Switzerland)
Tasks
- Guide Supply Chain Management customers through their journey
- Ensure customer satisfaction, retention, renewals, and upsells
- Build strong relationships to maximize customer value
- Define go-to-market and engagement strategies
- Manage target accounts and focus on retention risk
- Oversee the renewal cycle with a focus on churn mitigation
- Ensure visibility of renewal data with the CSM Manager and CRC
- Manage upsell and cross-sell opportunities
- Set realistic stretch targets for upsell and cross-sell
- Engage as a trusted advisor to develop deep relationships
- Identify critical customer accounts and ensure oversight
- Utilize escalation channels to senior management
- Establish programs to improve customer satisfaction
- Work with Product Marketing to ensure frequent audience engagement
- Set realistic stretch targets for customer references
- Support other CSMs in identifying target references
- Push for reference stories across accounts
- Drive integration across the S/4HANA Solution Area
- Expand capabilities from SCM to S/4 and HEC specialized areas
- Collaborate with peers to develop optimal coverage strategies
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
- French – Basic
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
Mentorship & Coaching
- Team support for growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Specialized Customer Success Manager - Supply Chain(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Guiding SAP Supply Chain Management customers through their journey and maximizing value. Deep program and project management experience required. Constant learning and skill growth opportunities.
Requirements
- Bachelor's or master's degree; MBA or related post-Bachelor qualification advantageous
- 5+ years Sales, Pre-Sales, Services or Solution/Product Management experience
- 3+ years Supply Chain Management experience
- Deep demonstrated program and project management experience
- Demonstrated business process transformation and re-engineering experience
- Senior-level or operational experience managing complex customer engagements
- Excellent Customer Engagement experience
- Territory plan development experience
- Target setting experience
- Escalation management experience
- People management experience
- Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- Fluent German language skills
- Fluent English language skills
- French language skills (asset for Switzerland)
Tasks
- Guide Supply Chain Management customers through their journey
- Ensure customer satisfaction, retention, renewals, and upsells
- Build strong relationships to maximize customer value
- Define go-to-market and engagement strategies
- Manage target accounts and focus on retention risk
- Oversee the renewal cycle with a focus on churn mitigation
- Ensure visibility of renewal data with the CSM Manager and CRC
- Manage upsell and cross-sell opportunities
- Set realistic stretch targets for upsell and cross-sell
- Engage as a trusted advisor to develop deep relationships
- Identify critical customer accounts and ensure oversight
- Utilize escalation channels to senior management
- Establish programs to improve customer satisfaction
- Work with Product Marketing to ensure frequent audience engagement
- Set realistic stretch targets for customer references
- Support other CSMs in identifying target references
- Push for reference stories across accounts
- Drive integration across the S/4HANA Solution Area
- Expand capabilities from SCM to S/4 and HEC specialized areas
- Collaborate with peers to develop optimal coverage strategies
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
- French – Basic
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
Mentorship & Coaching
- Team support for growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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