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RORoche Diagnostics Deutschland GmbH

Specialist Information Solutions(m/w/x)

Mannheim
Full-timeOn-siteExperienced
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Remote troubleshooting and maintenance of Roche Information Solutions products for lab diagnostics at a lab diagnostics solution developer. Sound knowledge in IT networks and operating systems, plus IT support experience, required. Remote work with occasional customer site visits.

Requirements

  • Completed degree in computer science, medical technology, vocational training as an IT specialist, or comparable qualification
  • Sound knowledge in IT networks
  • Sound knowledge in operating systems (e.g., Windows)
  • Ideally knowledge in databases (e.g., SQL)
  • Experience in IT support or implementation of software solutions
  • Preferably experience in medical or laboratory technology
  • Confident and solution-oriented communication
  • Enjoyment of direct customer contact
  • Structured and independent work
  • Team player with knowledge sharing
  • Fluency in Dutch and German
  • Confident communication in English (min. B1/B2)

Tasks

  • Analyze and resolve malfunctions in Roche Information Solutions products
  • Perform remote maintenance and simulate customer environments
  • Ensure the functionality of customer networks
  • Troubleshoot firewalls and network components
  • Conduct remote maintenance at customer sites
  • Process customer and employee inquiries via phone and in writing
  • Manage complaints in coordination with global 3rd Level Support
  • Support product updates, upgrades, and patches
  • Document all solutions in the CRM system
  • Assist with customer and employee training
  • Implement optimizations in support and product lifecycle
  • Participate in improvement initiatives

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • Dutch – Native
  • German – Native
  • English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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