Bitpanda
Global CRM Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Wien, Berlin
New Job?Nejo!
The AI Job Search Engine
BI
BitpandaSpecialist, Customer Care - Community(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
Description
In this role, you will be the vibrant voice of Bitpanda on Telegram, engaging with community members, moderating discussions, and fostering a positive atmosphere. Your day-to-day responsibilities will include monitoring sentiment trends and adapting to the community's needs in real time.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience managing Telegram or similar chat-based communities
- •Experience in crypto, fintech, or finance
- •Fluency in German (native or near-native level)
- •Comfortable engaging in English with professionalism
- •Passion for customer experience
- •Keen sense of building loyalty and driving engagement
- •Proactivity and collaboration
- •Excitement to contribute to a fast-paced environment
- •Effective communication across all levels
- •Insight sharing, escalation handling, and feedback delivery
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the face and voice of Bitpanda on Telegram
- •Engage proactively with community members
- •Share updates and respond to questions
- •Initiate discussions to create a positive environment
- •Moderate Telegram groups according to internal guidelines
- •Remove inappropriate content and issue warnings
- •Escalate or ban users when necessary
- •Act as a liaison between users, moderators, and internal teams
- •Surface valuable feedback and sentiment trends
- •Monitor Telegram activity patterns and key discussions
- •Identify and report sentiment shifts and trends
- •Adapt your schedule to high-activity periods and breaking news
Languages
German – Native
English – Business Fluent
Benefits
Workation & Sabbatical
- •25 Work From Anywhere days
Competitive Pay
- •Competitive total compensation package
- •Participation in stock option plan
Other Benefits
- •Market-leading benefits programs
Team Events
- •Company-wide and team events
Startup Environment
- •Bitpanda swag
Mentorship & Coaching
- •Comprehensive onsite onboarding program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Bitpanda
Localisation Specialist (German)(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Specialist, Payment & Risk Operations(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Galderma Austria
Customer Service Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 42,400 / yearWien
BI
BitpandaSpecialist, Customer Care - Community(m/w/x)
Wien
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the vibrant voice of Bitpanda on Telegram, engaging with community members, moderating discussions, and fostering a positive atmosphere. Your day-to-day responsibilities will include monitoring sentiment trends and adapting to the community's needs in real time.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience managing Telegram or similar chat-based communities
- •Experience in crypto, fintech, or finance
- •Fluency in German (native or near-native level)
- •Comfortable engaging in English with professionalism
- •Passion for customer experience
- •Keen sense of building loyalty and driving engagement
- •Proactivity and collaboration
- •Excitement to contribute to a fast-paced environment
- •Effective communication across all levels
- •Insight sharing, escalation handling, and feedback delivery
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the face and voice of Bitpanda on Telegram
- •Engage proactively with community members
- •Share updates and respond to questions
- •Initiate discussions to create a positive environment
- •Moderate Telegram groups according to internal guidelines
- •Remove inappropriate content and issue warnings
- •Escalate or ban users when necessary
- •Act as a liaison between users, moderators, and internal teams
- •Surface valuable feedback and sentiment trends
- •Monitor Telegram activity patterns and key discussions
- •Identify and report sentiment shifts and trends
- •Adapt your schedule to high-activity periods and breaking news
Languages
German – Native
English – Business Fluent
Benefits
Workation & Sabbatical
- •25 Work From Anywhere days
Competitive Pay
- •Competitive total compensation package
- •Participation in stock option plan
Other Benefits
- •Market-leading benefits programs
Team Events
- •Company-wide and team events
Startup Environment
- •Bitpanda swag
Mentorship & Coaching
- •Comprehensive onsite onboarding program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bitpanda
Industry
FinancialServices
Description
The company simplifies wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, and commodities.
Not a perfect match?
- Bitpanda
Global CRM Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Localisation Specialist (German)(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Specialist, Payment & Risk Operations(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Bitpanda
Head of VIP Relationships(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Galderma Austria
Customer Service Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 42,400 / yearWien