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Service Support Specialist, Service Measurement & Analytics(m/w/x)
Processing spare parts and repair inquiries for industrial clients. Very good SAP skills (SD, MM, CS) essential. Gender-neutral parental leave policy, employee shareholder program.
Requirements
- Completed commercial or technical apprenticeship or comparable qualification
- Several years of professional experience in service back office operations
- Strong technical understanding for assessing spare parts and repair processes
- Very good SAP skills in relevant modules (SD, MM, CS)
- Confident use of common MS Office applications
- Structured, reliable, and service-oriented working style
- Strong teamwork and communication skills
- Fluent German and good English skills, both written and spoken
Tasks
- Handle spare parts and repair inquiries
- Create and maintain quotations for spare parts and repair services
- Process customer inquiries from calculation to invoicing
- Coordinate warranty and goodwill cases with customers and suppliers
- Support daily service operations with administrative tasks
- Manage the spare parts warehouse and monitor stock
- Inspect incoming goods and manage booking processes
- Conduct inventories and procure stock with suppliers
- Maintain and analyze master data in the SAP system
- Optimize processes to ensure efficient workflows
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
Benefits
Flexible Working
- Flexible working models
Healthcare & Fitness
- Access to health measures
Mental Health Support
- Global Employee Assistance Program
Generous Parental Leave
- Gender-neutral parental leave policy
Competitive Pay
- Participation in Global Employee Shareholder Acquisition Program
Additional Allowances
- Meal allowances
Learning & Development
- Extensive training opportunities
- Structured development programs
Diverse Work
- Dynamic international work environment
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Service Support Specialist, Service Measurement & Analytics(m/w/x)
Processing spare parts and repair inquiries for industrial clients. Very good SAP skills (SD, MM, CS) essential. Gender-neutral parental leave policy, employee shareholder program.
Requirements
- Completed commercial or technical apprenticeship or comparable qualification
- Several years of professional experience in service back office operations
- Strong technical understanding for assessing spare parts and repair processes
- Very good SAP skills in relevant modules (SD, MM, CS)
- Confident use of common MS Office applications
- Structured, reliable, and service-oriented working style
- Strong teamwork and communication skills
- Fluent German and good English skills, both written and spoken
Tasks
- Handle spare parts and repair inquiries
- Create and maintain quotations for spare parts and repair services
- Process customer inquiries from calculation to invoicing
- Coordinate warranty and goodwill cases with customers and suppliers
- Support daily service operations with administrative tasks
- Manage the spare parts warehouse and monitor stock
- Inspect incoming goods and manage booking processes
- Conduct inventories and procure stock with suppliers
- Maintain and analyze master data in the SAP system
- Optimize processes to ensure efficient workflows
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
Benefits
Flexible Working
- Flexible working models
Healthcare & Fitness
- Access to health measures
Mental Health Support
- Global Employee Assistance Program
Generous Parental Leave
- Gender-neutral parental leave policy
Competitive Pay
- Participation in Global Employee Shareholder Acquisition Program
Additional Allowances
- Meal allowances
Learning & Development
- Extensive training opportunities
- Structured development programs
Diverse Work
- Dynamic international work environment
About the Company
ABB AG
Industry
Engineering
Description
Das Unternehmen ist ein globaler Marktführer, der Industrien dabei unterstützt, effizienter und umweltfreundlicher zu arbeiten.
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