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Service Support Specialist, Service Measurement & Analytics(m/w/x)
Processing spare parts and repair inquiries for industrial clients. Very good SAP skills (SD, MM, CS) essential. Gender-neutral parental leave policy, employee shareholder program.
Requirements
- Completed commercial or technical apprenticeship or comparable qualification
- Several years of professional experience in service back office operations
- Strong technical understanding for assessing spare parts and repair processes
- Very good SAP skills in relevant modules (SD, MM, CS)
- Confident use of common MS Office applications
- Structured, reliable, and service-oriented working style
- Strong teamwork and communication skills
- Fluent German and good English skills, both written and spoken
Tasks
- Handle spare parts and repair inquiries
- Create and maintain quotations for spare parts and repair services
- Process customer inquiries from calculation to invoicing
- Coordinate warranty and goodwill cases with customers and suppliers
- Support daily service operations with administrative tasks
- Manage the spare parts warehouse and monitor stock
- Inspect incoming goods and manage booking processes
- Conduct inventories and procure stock with suppliers
- Maintain and analyze master data in the SAP system
- Optimize processes to ensure efficient workflows
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
Benefits
Flexible Working
- Flexible working models
Healthcare & Fitness
- Access to health measures
Mental Health Support
- Global Employee Assistance Program
Generous Parental Leave
- Gender-neutral parental leave policy
Competitive Pay
- Participation in Global Employee Shareholder Acquisition Program
Additional Allowances
- Meal allowances
Learning & Development
- Extensive training opportunities
- Structured development programs
Diverse Work
- Dynamic international work environment
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Service Support Specialist, Service Measurement & Analytics(m/w/x)
Processing spare parts and repair inquiries for industrial clients. Very good SAP skills (SD, MM, CS) essential. Gender-neutral parental leave policy, employee shareholder program.
Requirements
- Completed commercial or technical apprenticeship or comparable qualification
- Several years of professional experience in service back office operations
- Strong technical understanding for assessing spare parts and repair processes
- Very good SAP skills in relevant modules (SD, MM, CS)
- Confident use of common MS Office applications
- Structured, reliable, and service-oriented working style
- Strong teamwork and communication skills
- Fluent German and good English skills, both written and spoken
Tasks
- Handle spare parts and repair inquiries
- Create and maintain quotations for spare parts and repair services
- Process customer inquiries from calculation to invoicing
- Coordinate warranty and goodwill cases with customers and suppliers
- Support daily service operations with administrative tasks
- Manage the spare parts warehouse and monitor stock
- Inspect incoming goods and manage booking processes
- Conduct inventories and procure stock with suppliers
- Maintain and analyze master data in the SAP system
- Optimize processes to ensure efficient workflows
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- SAP
- MS Office
Benefits
Flexible Working
- Flexible working models
Healthcare & Fitness
- Access to health measures
Mental Health Support
- Global Employee Assistance Program
Generous Parental Leave
- Gender-neutral parental leave policy
Competitive Pay
- Participation in Global Employee Shareholder Acquisition Program
Additional Allowances
- Meal allowances
Learning & Development
- Extensive training opportunities
- Structured development programs
Diverse Work
- Dynamic international work environment
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ABB AG
Industry
Engineering
Description
Das Unternehmen ist ein globaler Marktführer, der Industrien dabei unterstützt, effizienter und umweltfreundlicher zu arbeiten.
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