Service Support Specialist, Service Measurement & Analytics(m/w/x)

Description

In this role, you will be at the heart of service support, managing spare parts inquiries and coordinating warranty cases. Your day-to-day responsibilities will include creating quotations, overseeing warehouse operations, and optimizing processes to enhance service quality.

Requirements

• •Completed commercial or technical apprenticeship or comparable qualification
• •Several years of professional experience in service back office operations
• •Strong technical understanding for assessing spare parts and repair processes
• •Very good SAP skills in relevant modules (SD, MM, CS)
• •Confident use of common MS Office applications
• •Structured, reliable, and service-oriented working style
• •Strong teamwork and communication skills
• •Fluent German and good English skills, both written and spoken

Tasks

• •Handle spare parts and repair inquiries
• •Create and maintain quotations for spare parts and repair services
• •Process customer inquiries from calculation to invoicing
• •Coordinate warranty and goodwill cases with customers and suppliers
• •Support daily service operations with administrative tasks
• •Manage the spare parts warehouse and monitor stock
• •Inspect incoming goods and manage booking processes
• •Conduct inventories and procure stock with suppliers
• •Maintain and analyze master data in the SAP system
• •Optimize processes to ensure efficient workflows

Tools & Technologies

Benefits