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Service Process & Documentation Specialist(m/w/x)
Designing user-friendly process documentation for pioneering measurement technology and software solutions. Pragmatic approach and passion for structure required. Managing service-related process landscape in Signavio, with a focus on scalable structure.
Requirements
- Pragmatic approach, close to business and execution
- Preference for working solutions over perfect processes
- Passion for structure and logical consistency
- Ability to break down complex requirements into documentation
- Solid understanding of business processes in software (CRM/ERP)
- Prior experience with Salesforce CRM or SAP ERP (strong plus)
- Understanding of findable documentation value
- Structured approach to information organization and accessibility
- Proficiency in BPMN 2.0
- Hands-on experience with Signavio or similar enterprise tools
- Ability to explain complex workflows
- Didactic skills for process adherence
- Fluency in English (mandatory)
Tasks
- Translate service strategies into operational reality
- Design user-friendly process documentation
- Collaborate with Service Process Experts to refine workflows
- Manage service-related process landscape in Signavio
- Ensure professional and scalable process structure
- Challenge and refine process execution details
- Create business-specific documentation for daily tasks
- Identify and document relevant steps in Salesforce CRM and SAP ERP
- Train teams on business-specific processes
- Ensure high-quality and accessible training content
- Develop and implement global process standards
- Define local flexibility within global frameworks
Education
- High school diploma
Languages
- English – Native
Tools & Technologies
- Salesforce CRM
- SAP ERP
- BPMN 2.0
- Signavio
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Service Process & Documentation Specialist(m/w/x)
Designing user-friendly process documentation for pioneering measurement technology and software solutions. Pragmatic approach and passion for structure required. Managing service-related process landscape in Signavio, with a focus on scalable structure.
Requirements
- Pragmatic approach, close to business and execution
- Preference for working solutions over perfect processes
- Passion for structure and logical consistency
- Ability to break down complex requirements into documentation
- Solid understanding of business processes in software (CRM/ERP)
- Prior experience with Salesforce CRM or SAP ERP (strong plus)
- Understanding of findable documentation value
- Structured approach to information organization and accessibility
- Proficiency in BPMN 2.0
- Hands-on experience with Signavio or similar enterprise tools
- Ability to explain complex workflows
- Didactic skills for process adherence
- Fluency in English (mandatory)
Tasks
- Translate service strategies into operational reality
- Design user-friendly process documentation
- Collaborate with Service Process Experts to refine workflows
- Manage service-related process landscape in Signavio
- Ensure professional and scalable process structure
- Challenge and refine process execution details
- Create business-specific documentation for daily tasks
- Identify and document relevant steps in Salesforce CRM and SAP ERP
- Train teams on business-specific processes
- Ensure high-quality and accessible training content
- Develop and implement global process standards
- Define local flexibility within global frameworks
Education
- High school diploma
Languages
- English – Native
Tools & Technologies
- Salesforce CRM
- SAP ERP
- BPMN 2.0
- Signavio
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Carl Zeiss Industrielle Messtechnik GmbH
Industry
Manufacturing
Description
Das Unternehmen entwickelt und produziert leistungsstarke taktile, optische 3D- und Röntgenmessgeräte und bietet Softwarelösungen zur Auswertung der Messdaten.
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