Cision
Customer Success Manager - GERMAN speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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NINIQ
Senior Retail Customer Success Consultant(m/w/x)
Frankfurt am Main
Full-timeRemoteSenior
Nejo AI Summary
Customer success partnering with retailer HQ on consumer insights and commercial lead generation at a consumer intelligence firm. Strong customer analytics, shopper insights, and FMCG expertise required. Flexible working environment.
Requirements
- Fluent German, excellent English
- Strong experience in customer analytics, loyalty card data, shopper insights, or customer behaviour analysis
- Solid FMCG expertise and understanding of retailer/manufacturer dynamics
- Proven ability to work with senior and C-suite stakeholders
- Experience operating across multiple countries and teams
- High analytical literacy (EPOS, RMS, Panel, loyalty, CPS-like datasets)
- Strong influencing skills and ability to lead without direct authority
- Willingness to challenge client hypotheses, new perspective, positive and creative attitude to problem-solving
- Familiarity with NIQ RMS, CPS, CAS, Discover
- Experience with CRM, loyalty programs, retailer HQ environments
Tasks
- Serve as primary Customer Success partner for retailer HQ.
- Act as a trusted advisor.
- Build trusted senior-level relationships.
- Strengthen and develop partnerships.
- Identify commercial leads.
- Lead the insight agenda.
- Connect business questions to data-driven answers.
- Translate business priorities into analytical briefs.
- Apply deep customer analytics expertise.
- Translate customer behavior analytics into actionable insights.
- Deliver compelling recommendations.
- Deliver executive-ready materials.
- Collaborate with analytics, product, RMS, CPS, and CS teams.
- Deliver consistent value through collaboration.
- Ensure cross-country alignment using light coordination processes.
- Engage confidently with senior and C-suite stakeholders.
- Contribute to scaling customer analytics (CPS) capabilities.
- Provide limited shadow service.
- Share best practices.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- EPOS
- RMS
- Panel
- NIQ RMS
- CPS
- CAS
- Discover
- CRM
Benefits
Flexible Working
- Flexible working environment
Social Impact
- Volunteer time off
Learning & Development
- LinkedIn Learning
Mental Health Support
- Employee Assistance Program (EAP)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NIQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NINIQ
Senior Retail Customer Success Consultant(m/w/x)
Frankfurt am Main
Full-timeRemoteSenior
Nejo AI Summary
Customer success partnering with retailer HQ on consumer insights and commercial lead generation at a consumer intelligence firm. Strong customer analytics, shopper insights, and FMCG expertise required. Flexible working environment.
Requirements
- Fluent German, excellent English
- Strong experience in customer analytics, loyalty card data, shopper insights, or customer behaviour analysis
- Solid FMCG expertise and understanding of retailer/manufacturer dynamics
- Proven ability to work with senior and C-suite stakeholders
- Experience operating across multiple countries and teams
- High analytical literacy (EPOS, RMS, Panel, loyalty, CPS-like datasets)
- Strong influencing skills and ability to lead without direct authority
- Willingness to challenge client hypotheses, new perspective, positive and creative attitude to problem-solving
- Familiarity with NIQ RMS, CPS, CAS, Discover
- Experience with CRM, loyalty programs, retailer HQ environments
Tasks
- Serve as primary Customer Success partner for retailer HQ.
- Act as a trusted advisor.
- Build trusted senior-level relationships.
- Strengthen and develop partnerships.
- Identify commercial leads.
- Lead the insight agenda.
- Connect business questions to data-driven answers.
- Translate business priorities into analytical briefs.
- Apply deep customer analytics expertise.
- Translate customer behavior analytics into actionable insights.
- Deliver compelling recommendations.
- Deliver executive-ready materials.
- Collaborate with analytics, product, RMS, CPS, and CS teams.
- Deliver consistent value through collaboration.
- Ensure cross-country alignment using light coordination processes.
- Engage confidently with senior and C-suite stakeholders.
- Contribute to scaling customer analytics (CPS) capabilities.
- Provide limited shadow service.
- Share best practices.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- EPOS
- RMS
- Panel
- NIQ RMS
- CPS
- CAS
- Discover
- CRM
Benefits
Flexible Working
- Flexible working environment
Social Impact
- Volunteer time off
Learning & Development
- LinkedIn Learning
Mental Health Support
- Employee Assistance Program (EAP)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NIQ and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NIQ
Industry
Research
Description
The company is the world’s leading consumer intelligence company, delivering insights into consumer buying behavior and growth pathways.
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