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Senior Product Manager Voice AI(m/w/x)
Scaling voice-powered call center solutions at a mobility tech firm, managing external telephony and LLM vendors, refining conversation flows. Domain expertise in telephony and call center product building required. Sabbatical and special leave, WeRoad partnership, birthday off.
Requirements
- 5+ years of Product Management experience
- Domain expertise in telephony
- Experience building call center products
- Startup or scale-up mindset
- Experience with operations-heavy businesses
- Good stakeholder management skills
- Vendor management and procurement experience
- Exposure to AI/ML products
- Exposure to voice AI products
Tasks
- Own the end-to-end Voice AI product strategy
- Scale voice-powered call center solutions
- Manage external telephony and LLM vendors
- Make strategic build versus buy decisions
- Refine conversation flows and prompt engineering
- Optimize speech-to-text and latency performance
- Adapt voice flows to meet localization needs
- Track and improve Voice AI performance metrics
- Manage the product roadmap and rollouts
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Aircall
- Twilio
- Vonage
- AI/ML
- LLM tooling
- Voice AI
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th and 31st December off
Other Benefits
- Short term EU work policy
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Not a perfect match?
- FREENOWFull-timeOn-siteSeniorHamburg, Berlin
- FREENOW
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Senior Product Manager Voice AI(m/w/x)
Scaling voice-powered call center solutions at a mobility tech firm, managing external telephony and LLM vendors, refining conversation flows. Domain expertise in telephony and call center product building required. Sabbatical and special leave, WeRoad partnership, birthday off.
Requirements
- 5+ years of Product Management experience
- Domain expertise in telephony
- Experience building call center products
- Startup or scale-up mindset
- Experience with operations-heavy businesses
- Good stakeholder management skills
- Vendor management and procurement experience
- Exposure to AI/ML products
- Exposure to voice AI products
Tasks
- Own the end-to-end Voice AI product strategy
- Scale voice-powered call center solutions
- Manage external telephony and LLM vendors
- Make strategic build versus buy decisions
- Refine conversation flows and prompt engineering
- Optimize speech-to-text and latency performance
- Adapt voice flows to meet localization needs
- Track and improve Voice AI performance metrics
- Manage the product roadmap and rollouts
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Aircall
- Twilio
- Vonage
- AI/ML
- LLM tooling
- Voice AI
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th and 31st December off
Other Benefits
- Short term EU work policy
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
About the Company
FREENOW
Industry
Transportation
Description
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
Not a perfect match?
- FREENOW
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