Description

As a Senior Knowledge Manager, you will take charge of the knowledge management strategy, ensuring it is practical and user-friendly. Your role involves designing governance frameworks, managing AI tools, and fostering a culture of knowledge sharing across teams.

Requirements

• •2+ years in knowledge management, information architecture, or content strategy
• •Expert Confluence skills: architecture design, templates, permissions
• •Hands-on experience with AI search tools (Glean, SearchUnify, Coveo, or similar)
• •Track record managing knowledge across decentralized systems (Hubspot, Jira, Google Drive, GitHub, etc.)
• •Ability to define, track, and report on KPIs using search analytics and content audits
• •Strong change management instincts
• •Excellent communicator who can influence without authority
• •Strong project management skills
• •Experience building a QMS or risk framework from scratch
• •Experience implementing GenAI solutions for documentation, process mapping, or content creation
• •Knowledge of formal process mapping (BPMN or similar)

Tasks

• •Build and own the company-wide knowledge management strategy
• •Design a governance framework with clear ownership and review cycles
• •Manage the Enterprise Risk Management system and central risk register
• •Serve as the business owner for Confluence and the AI enterprise search tool
• •Continuously tune the AI search platform for relevance and speed
• •Define and track KPIs on content health, engagement, and efficiency
• •Partner with IT to manage and expand tool integrations
• •Analyze search data to identify and close knowledge gaps
• •Automate content lifecycle processes, including reminders and archiving
• •Champion a knowledge-sharing culture across teams
• •Create training and onboarding guides for the knowledge platform
• •Teach the team to ensure effective use of the system
• •Work with department leads to embed best practices into daily workflows

Tools & Technologies

Benefits