Description

In this role, you will lead a team of Key Account Managers in an international setting, focusing on enhancing customer satisfaction and driving business growth through innovative management strategies and sustainability initiatives.

Requirements

• •Proven track record in designing and implementing tools for steering and managing KA business
• •Extensive experience in International Key Account Management within a commodity business, preferably in an international group
• •Exposure to oligopolistic markets (e.g., process industry)
• •Turnover responsibility
• •Strong background in customer development and managing organizational change
• •Strategic leadership: ability to develop and execute long-term strategies aligned with business and sales strategy
• •Team leadership: experience in setting up, leading, motivating, and developing KA teams
• •Strong financial and commercial acumen: skilled in managing budgets, forecasts, profitability, and making data-driven decisions
• •Relationship management: proven ability to build trusted relationships at multiple organizational levels
• •Basic technical and operational knowledge of paper processes
• •High level of intercultural competence

Tasks

• •Establish and lead a team of Key Account Managers
• •Design and implement a Key Account Management structure
• •Transfer regional sales responsibility into the KA framework
• •Manage business segment turnover and increase pocket share
• •Drive change processes within the KA team
• •Integrate technical customer service tools into the KA management system
• •Incorporate sustainability approaches to maximize customer success