mySugr GmbH
Senior Customer Value Lead(m/w/x)
Full-timeFreelanceOn-siteSenior
Wien
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MYmySugr GmbH
Senior Customer Value Lead(m/w/x)
Wien
Full-timeFreelanceOn-siteSenior
Data Science
Nejo AI Summary
Defining customer questions and framing challenges for discovery in personalized healthcare at a digital health company. Qualitative and quantitative research expertise, with visual communication design skills essential. Family-friendly career paths.
Requirements
- BS or MS in Design Research, Social Science, Behavioral Psychology, Interaction Design or related field
- Minimum 5 years progressive experience as insights researcher
- Expertise in visual communication design
- Ability to develop customer journeys, personas, service blueprints
- Qualitative and quantitative research expertise
- Experience testing digital products and services
- Skill in applying design and research methods
- Facilitation of insights immersion, analysis, synthesis workshops
- Strong understanding of correlation vs. causation
- Knowledge in data science, analytics, statistical methods
- Compelling storytelling ability
- Ability to deliver insights verbally and visually
- Ability to generate empathy, emotion, engagement
- Track record in design research projects
- User-centered research approach experience
- Qualitative (exploratory & evaluative) research experience
- Heuristic assessment experience
- Application of research literature
- Generation of design requirements
- Ability to lead and coach teams
- Hypotheses development and testing skills
- Experience with Job-to-be-done approach
- Great written and verbal communication skills
- Ethics and compliance knowledge
- Data privacy and security regulations knowledge
- Experience in healthcare / life sciences
- Strong digital product competence
- Fluency in English
- German and Spanish language advantage
- Knowledge of diabetes or comparable health industries
Tasks
- Partner with business leaders and teams
- Identify strategic growth objectives
- Define strategic assumptions
- Identify and define customer questions
- Frame customer challenges for discovery
- Conduct qualitative and quantitative research
- Analyze and synthesize data
- Provide technical and clinical insights for product development
- Identify and communicate customer adoption improvements
- Identify and communicate user experience improvements
- Translate insights into engaging narratives for senior management
- Ensure knowledgeable and responsive collaboration
- Provide a positive experience for stakeholders
- Drive clinical strategy efforts
- Align product portfolios with clinical unmet needs
- Align product portfolios with value-creation opportunities
- Design and implement systems for customer experience metrics
- Inform next-generation product and service offerings
- Coach and develop colleagues
- Foster a high-performing, innovative, and collaborative team
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- Spanish – Basic
Benefits
Other Benefits
- Healthy, equal, and inclusive working environment
Family Support
- Family-friendly career paths
Healthcare & Fitness
- Healthy lifestyle
Modern Office
- Flexible modern workplace
Learning & Development
- Learning and sharing culture
- Professional and personal development opportunities
Informal Culture
- Open and candid feedback
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of mySugr GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MYmySugr GmbH
Senior Customer Value Lead(m/w/x)
Wien
Full-timeFreelanceOn-siteSenior
Data Science
Nejo AI Summary
Defining customer questions and framing challenges for discovery in personalized healthcare at a digital health company. Qualitative and quantitative research expertise, with visual communication design skills essential. Family-friendly career paths.
Requirements
- BS or MS in Design Research, Social Science, Behavioral Psychology, Interaction Design or related field
- Minimum 5 years progressive experience as insights researcher
- Expertise in visual communication design
- Ability to develop customer journeys, personas, service blueprints
- Qualitative and quantitative research expertise
- Experience testing digital products and services
- Skill in applying design and research methods
- Facilitation of insights immersion, analysis, synthesis workshops
- Strong understanding of correlation vs. causation
- Knowledge in data science, analytics, statistical methods
- Compelling storytelling ability
- Ability to deliver insights verbally and visually
- Ability to generate empathy, emotion, engagement
- Track record in design research projects
- User-centered research approach experience
- Qualitative (exploratory & evaluative) research experience
- Heuristic assessment experience
- Application of research literature
- Generation of design requirements
- Ability to lead and coach teams
- Hypotheses development and testing skills
- Experience with Job-to-be-done approach
- Great written and verbal communication skills
- Ethics and compliance knowledge
- Data privacy and security regulations knowledge
- Experience in healthcare / life sciences
- Strong digital product competence
- Fluency in English
- German and Spanish language advantage
- Knowledge of diabetes or comparable health industries
Tasks
- Partner with business leaders and teams
- Identify strategic growth objectives
- Define strategic assumptions
- Identify and define customer questions
- Frame customer challenges for discovery
- Conduct qualitative and quantitative research
- Analyze and synthesize data
- Provide technical and clinical insights for product development
- Identify and communicate customer adoption improvements
- Identify and communicate user experience improvements
- Translate insights into engaging narratives for senior management
- Ensure knowledgeable and responsive collaboration
- Provide a positive experience for stakeholders
- Drive clinical strategy efforts
- Align product portfolios with clinical unmet needs
- Align product portfolios with value-creation opportunities
- Design and implement systems for customer experience metrics
- Inform next-generation product and service offerings
- Coach and develop colleagues
- Foster a high-performing, innovative, and collaborative team
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
- Spanish – Basic
Benefits
Other Benefits
- Healthy, equal, and inclusive working environment
Family Support
- Family-friendly career paths
Healthcare & Fitness
- Healthy lifestyle
Modern Office
- Flexible modern workplace
Learning & Development
- Learning and sharing culture
- Professional and personal development opportunities
Informal Culture
- Open and candid feedback
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of mySugr GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
mySugr GmbH
Industry
Healthcare
Description
The company is committed to transforming healthcare through sustainable action and innovation, focusing on early diagnosis and targeted treatments.
Not a perfect match?
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