Pliant
(Senior) Revenue Operations Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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EYEye Security
Senior Customer Success Operations and Automation Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Automated customer journey design and HubSpot workflow scaling for SME cyber insurance and MDR services. Hands-on HubSpot CRM expertise and process automation experience required. Hybrid work model, 25 days vacation.
Requirements
- 3+ years experience in CS/Revenue Operations or Marketing Automation
- Hands-on HubSpot expertise and CRM hygiene
- Strong process design and workflow scalability skills
- Experience with CS platforms or ability to learn quickly
- Analytical mindset and data-driven decision making
- Strong written English skills
- Self-starter with a bias for action
- Experience in cybersecurity, insurance, or managed services
- Familiarity with Chargebee or subscription billing systems
- Exposure to customer segmentation and scaled CS methodologies
- Experience with NPS/CSAT tooling and survey automation
- Dutch or German language skills
Tasks
- Design and implement automated customer journeys for Segment D
- Build scalable workflows and automated email sequences
- Develop automated value communication touchpoints
- Manage HubSpot workflows, sequences, and reporting dashboards
- Collaborate with Velaris teams on health scores and alerts
- Integrate data flows between HubSpot, Velaris, and Metabase
- Maintain dashboards for engagement and churn risk
- Map and document the full customer journey
- Identify and propose new automation opportunities
- Iterate on touchpoints using engagement and NPS data
- Align automation with the overall scaling strategy
- Set up automated early warning systems for at-risk accounts
- Design scalable, lightweight renewal processes
- Track and report on churn and retention metrics
- Launch live automated onboarding sequences in HubSpot
- Configure automated health scoring in Velaris
- Generate measurable engagement through lifecycle touchpoints
- Provide real-time visibility into the renewal pipeline
- Maintain low churn rates as the customer base scales
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- Dutch – Basic
- German – Basic
Tools & Technologies
- HubSpot
- Velaris
- Gainsight
- ChurnZero
- Chargebee
- NPS/CSAT tooling
Benefits
Competitive Pay
- Competitive compensation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eye Security and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EYEye Security
Senior Customer Success Operations and Automation Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Automated customer journey design and HubSpot workflow scaling for SME cyber insurance and MDR services. Hands-on HubSpot CRM expertise and process automation experience required. Hybrid work model, 25 days vacation.
Requirements
- 3+ years experience in CS/Revenue Operations or Marketing Automation
- Hands-on HubSpot expertise and CRM hygiene
- Strong process design and workflow scalability skills
- Experience with CS platforms or ability to learn quickly
- Analytical mindset and data-driven decision making
- Strong written English skills
- Self-starter with a bias for action
- Experience in cybersecurity, insurance, or managed services
- Familiarity with Chargebee or subscription billing systems
- Exposure to customer segmentation and scaled CS methodologies
- Experience with NPS/CSAT tooling and survey automation
- Dutch or German language skills
Tasks
- Design and implement automated customer journeys for Segment D
- Build scalable workflows and automated email sequences
- Develop automated value communication touchpoints
- Manage HubSpot workflows, sequences, and reporting dashboards
- Collaborate with Velaris teams on health scores and alerts
- Integrate data flows between HubSpot, Velaris, and Metabase
- Maintain dashboards for engagement and churn risk
- Map and document the full customer journey
- Identify and propose new automation opportunities
- Iterate on touchpoints using engagement and NPS data
- Align automation with the overall scaling strategy
- Set up automated early warning systems for at-risk accounts
- Design scalable, lightweight renewal processes
- Track and report on churn and retention metrics
- Launch live automated onboarding sequences in HubSpot
- Configure automated health scoring in Velaris
- Generate measurable engagement through lifecycle touchpoints
- Provide real-time visibility into the renewal pipeline
- Maintain low churn rates as the customer base scales
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- Dutch – Basic
- German – Basic
Tools & Technologies
- HubSpot
- Velaris
- Gainsight
- ChurnZero
- Chargebee
- NPS/CSAT tooling
Benefits
Competitive Pay
- Competitive compensation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eye Security and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Eye Security
Industry
Insurance
Description
The company helps protect companies across Europe from cyber threats as part of a highly skilled and passionate team.
Not a perfect match?
- Pliant
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