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Senior Customer Lifecycle Strategist(m/w/x)
Defining customer lifecycle strategy for 2D/3D visual effects and gaming software, including tool selection. 4-6+ years in SaaS customer lifecycle, with proven success building CL functions from scratch required. Dedicated mentor.
Requirements
- 4–6+ years of experience in customer lifecycle, CRM, growth, or retention within subscription/SaaS businesses
- Proven success in building CL functions from scratch in fast-paced digital environments
- Strong analytical skills and expertise in segmentation and funnel optimization
- Experience with CRM tools and interest in AI and automation
- Exceptional organizational and documentation abilities
- Skilled at working with global audiences and cross-cultural campaigns
- Blend of strategic thinking and hands-on execution
- Collaborative communicator with leadership experience
- Fluency in English with extra points for additional languages
Tasks
- Define and lead the customer lifecycle strategy
- Deliver seamless engagement across all lifecycle campaigns
- Collaborate with partners to enhance engagement through CRM
- Set clear KPIs and report results to leadership
- Lead the selection and setup of customer lifecycle tools
- Manage vendor relationships and negotiate contracts
- Partner with finance to model ROI and justify investments
- Architect and streamline cross-functional processes
- Foster a culture of testing and learning with A/B frameworks
- Build targeted customer journeys and segmentation strategies
- Iterate rapidly and measure outcomes of initiatives
- Grow and mentor a high-performing lifecycle marketing team
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CRM tools
- AI
- automation
Benefits
Mentorship & Coaching
- Detailed onboarding
- Dedicated mentor
Learning & Development
- Individual development possibilities
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Senior Customer Lifecycle Strategist(m/w/x)
Defining customer lifecycle strategy for 2D/3D visual effects and gaming software, including tool selection. 4-6+ years in SaaS customer lifecycle, with proven success building CL functions from scratch required. Dedicated mentor.
Requirements
- 4–6+ years of experience in customer lifecycle, CRM, growth, or retention within subscription/SaaS businesses
- Proven success in building CL functions from scratch in fast-paced digital environments
- Strong analytical skills and expertise in segmentation and funnel optimization
- Experience with CRM tools and interest in AI and automation
- Exceptional organizational and documentation abilities
- Skilled at working with global audiences and cross-cultural campaigns
- Blend of strategic thinking and hands-on execution
- Collaborative communicator with leadership experience
- Fluency in English with extra points for additional languages
Tasks
- Define and lead the customer lifecycle strategy
- Deliver seamless engagement across all lifecycle campaigns
- Collaborate with partners to enhance engagement through CRM
- Set clear KPIs and report results to leadership
- Lead the selection and setup of customer lifecycle tools
- Manage vendor relationships and negotiate contracts
- Partner with finance to model ROI and justify investments
- Architect and streamline cross-functional processes
- Foster a culture of testing and learning with A/B frameworks
- Build targeted customer journeys and segmentation strategies
- Iterate rapidly and measure outcomes of initiatives
- Grow and mentor a high-performing lifecycle marketing team
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CRM tools
- AI
- automation
Benefits
Mentorship & Coaching
- Detailed onboarding
- Dedicated mentor
Learning & Development
- Individual development possibilities
About the Company
Maxon Computer GmbH
Industry
IT
Description
The company develops software for 2D and 3D visual effects, motion graphics, gaming, AR/MR/VR, and design.
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