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Research Specialist Customer Experience - German Speaking(m/w/x)
Description
You will drive the company's strategy by transforming customer feedback into actionable insights, using everything from FullStory data to direct interviews to shape the overall product experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •Experience in customer research, UX insights, or related
- •University degree in related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into narratives
- •Strong interpersonal and cross-functional skills
- •Experience linking research with operational data
Education
Work Experience
2 years
Tasks
- •Design and conduct customer experience research
- •Execute qualitative and quantitative research methodologies
- •Perform surveys, usability tests, and interviews
- •Represent customer needs in strategic decisions
- •Analyze feedback and operational data
- •Identify drivers of satisfaction and loyalty
- •Integrate research insights with FullStory
- •Develop data-driven reports and dashboards
- •Present findings and recommendations to stakeholders
- •Collaborate with Product, CX, and Data teams
- •Prioritize improvements based on customer impact
- •Partner with third-party research agencies
- •Build and maintain analytical models
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Competitive Pay
- •Secure earnings
Other Benefits
- •Personal and professional development
Informal Culture
- •Familiar working atmosphere
Team Events
- •Regular company and team events
Corporate Discounts
- •Over 1,500 exclusive offers
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Research Specialist Customer Experience - German Speaking(m/w/x)
The AI Job Search Engine
Description
You will drive the company's strategy by transforming customer feedback into actionable insights, using everything from FullStory data to direct interviews to shape the overall product experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Strong command of qualitative and quantitative methods
- •Proficiency with survey and analytics tools
- •Experience in customer research, UX insights, or related
- •University degree in related field
- •Excellent written and spoken English and German
- •Ability to synthesize complex data into narratives
- •Strong interpersonal and cross-functional skills
- •Experience linking research with operational data
Education
Work Experience
2 years
Tasks
- •Design and conduct customer experience research
- •Execute qualitative and quantitative research methodologies
- •Perform surveys, usability tests, and interviews
- •Represent customer needs in strategic decisions
- •Analyze feedback and operational data
- •Identify drivers of satisfaction and loyalty
- •Integrate research insights with FullStory
- •Develop data-driven reports and dashboards
- •Present findings and recommendations to stakeholders
- •Collaborate with Product, CX, and Data teams
- •Prioritize improvements based on customer impact
- •Partner with third-party research agencies
- •Build and maintain analytical models
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Competitive Pay
- •Secure earnings
Other Benefits
- •Personal and professional development
Informal Culture
- •Familiar working atmosphere
Team Events
- •Regular company and team events
Corporate Discounts
- •Over 1,500 exclusive offers
About the Company
Tipico
Industry
IT
Description
Das Unternehmen ist der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche.
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