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TI
Tipico
10h ago

Research Specialist Customer Experience - German Speaking(m/w/x)

Wien
Full-timeWith Home OfficeExperienced

Description

You will drive the company's strategy by transforming customer feedback into actionable insights, using everything from FullStory data to direct interviews to shape the overall product experience.

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Requirements

  • Strong command of qualitative and quantitative methods
  • Proficiency with survey and analytics tools
  • Experience in customer research, UX insights, or related
  • University degree in related field
  • Excellent written and spoken English and German
  • Ability to synthesize complex data into narratives
  • Strong interpersonal and cross-functional skills
  • Experience linking research with operational data

Education

Bachelor's degree

Work Experience

2 years

Tasks

  • Design and conduct customer experience research
  • Execute qualitative and quantitative research methodologies
  • Perform surveys, usability tests, and interviews
  • Represent customer needs in strategic decisions
  • Analyze feedback and operational data
  • Identify drivers of satisfaction and loyalty
  • Integrate research insights with FullStory
  • Develop data-driven reports and dashboards
  • Present findings and recommendations to stakeholders
  • Collaborate with Product, CX, and Data teams
  • Prioritize improvements based on customer impact
  • Partner with third-party research agencies
  • Build and maintain analytical models

Tools & Technologies

QualtricsUseberryFullStoryExcelPower BIDomoSQL

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Competitive Pay

  • Secure earnings

Other Benefits

  • Personal and professional development

Informal Culture

  • Familiar working atmosphere

Team Events

  • Regular company and team events

Corporate Discounts

  • Over 1,500 exclusive offers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tipico and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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