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Senior Product Owner(m/w/x)
Full-timeWith HomeofficeSenior
Leonding, Wien
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REREWE Group
Product Owner - Network Operations Center(m/w/x)
Wiener Neudorf
from 85,000 / year
Full-timeWith Home OfficeManagement
Nejo AI Summary
Roadmap ownership for monitoring and incident response systems at retail group with international divisions. Leadership experience in 24/7 mission-critical IT operations required. Flexible working hours, remote options.
Requirements
- Extensive experience in mission‑critical IT operations
- Experience leading teams in 24/7 environments
- Strong stakeholder management skills
- Leadership in high‑pressure incident situations
- ITSM/ITIL process understanding at leadership level
- Familiarity with monitoring ecosystems and KPIs
- Proficiency in ServiceNow, Jira, or equivalents
- Matura/HTL or University degree
- Fluent English and advantageous German skills
Tasks
- Own the NOC product vision and roadmap
- Prioritize tasks with stakeholders and the team
- Manage the product budget and results
- Ensure operational stability and SLA/OLA compliance
- Improve monitoring, alerting, and incident processes
- Establish transparent performance reporting with KPIs
- Track MTTA, MTTR, and incident volume trends
- Lead cross-functional coordination during operational incidents
- Provide timely communication to business and IT leadership
- Define and maintain runbooks and workflows
- Establish escalation paths and 24/7 operational readiness
- Elevate ITIL process maturity and standardize workflows
- Manage telecom providers, MSPs, and tooling vendors
- Ensure vendor performance and service integration
- Manage risks for network operational stability
- Lead crisis management during major incidents
Work Experience
- 10 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- ServiceNow
- Jira
- Confluence
Benefits
Informal Culture
- Flat hierarchies
Startup Environment
- Short decision-making channels
Family Support
- Family-friendly company culture
Flexible Working
- Flexible working hours
- Remote working options
Learning & Development
- Training and development opportunities
Other Benefits
- 5% self-organized training time
Additional Allowances
- Lunch allowance
Corporate Discounts
- Staff shopping discounts
- Travel discounts
Healthcare & Fitness
- Extensive workplace wellness programme
- Fitness classes
Mental Health Support
- Massages
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of REWE Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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REREWE Group
Product Owner - Network Operations Center(m/w/x)
Wiener Neudorf
from 85,000 / year
Full-timeWith Home OfficeManagement
Nejo AI Summary
Roadmap ownership for monitoring and incident response systems at retail group with international divisions. Leadership experience in 24/7 mission-critical IT operations required. Flexible working hours, remote options.
Requirements
- Extensive experience in mission‑critical IT operations
- Experience leading teams in 24/7 environments
- Strong stakeholder management skills
- Leadership in high‑pressure incident situations
- ITSM/ITIL process understanding at leadership level
- Familiarity with monitoring ecosystems and KPIs
- Proficiency in ServiceNow, Jira, or equivalents
- Matura/HTL or University degree
- Fluent English and advantageous German skills
Tasks
- Own the NOC product vision and roadmap
- Prioritize tasks with stakeholders and the team
- Manage the product budget and results
- Ensure operational stability and SLA/OLA compliance
- Improve monitoring, alerting, and incident processes
- Establish transparent performance reporting with KPIs
- Track MTTA, MTTR, and incident volume trends
- Lead cross-functional coordination during operational incidents
- Provide timely communication to business and IT leadership
- Define and maintain runbooks and workflows
- Establish escalation paths and 24/7 operational readiness
- Elevate ITIL process maturity and standardize workflows
- Manage telecom providers, MSPs, and tooling vendors
- Ensure vendor performance and service integration
- Manage risks for network operational stability
- Lead crisis management during major incidents
Work Experience
- 10 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- ServiceNow
- Jira
- Confluence
Benefits
Informal Culture
- Flat hierarchies
Startup Environment
- Short decision-making channels
Family Support
- Family-friendly company culture
Flexible Working
- Flexible working hours
- Remote working options
Learning & Development
- Training and development opportunities
Other Benefits
- 5% self-organized training time
Additional Allowances
- Lunch allowance
Corporate Discounts
- Staff shopping discounts
- Travel discounts
Healthcare & Fitness
- Extensive workplace wellness programme
- Fitness classes
Mental Health Support
- Massages
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of REWE Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
REWE Group
Industry
IT
Description
Das Unternehmen ist einer der größten Arbeitgeber Österreichs und bietet vielfältige Jobmöglichkeiten und Karrierewege.
Not a perfect match?
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