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Product Manager Customer Communication(m/w/x)
Description
In this role, you will shape the customer experience by managing B2C communication, ensuring reliability and consistency while collaborating with various teams to enhance the communication platform and uphold brand standards.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience as a Product Manager in a B2C product environment
- •Proven track record of shipping and scaling impactful product features
- •Strong hands-on, can-do mindset with a clear focus on outcomes
- •Solid experience in customer communication or messaging platforms
- •Strong platform and systems thinking, including consolidation of tools and processes to drive efficiency
- •Confident working closely with engineering and IT, with solid technical understanding
- •Pragmatic, structured, and comfortable with end-to-end ownership and accountability
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Own the end-to-end delivery of transactional B2C customer communication
- •Define and scale a robust communication platform with IT
- •Establish governance, approval criteria, and quality gates for communication
- •Ensure correct recipient targeting and testing readiness
- •Execute compliant send-out of communications
- •Set and maintain lifecycle-based content and brand standards
- •Lead cross-functional alignment across Product, Commercial, IT, and Operations
Languages
English – Business Fluent
Benefits
Flexible Working
- •2 days of home office
Healthcare & Fitness
- •Subsidized gym membership
Free or Subsidized Food
- •Subsidized office lunch benefit
Additional Allowances
- •Personal development budget
- •Monthly mobility budget
Team Events
- •Offsite team events
Informal Culture
- •Dog friendly environment
Snacks & Drinks
- •Fresh fruits
- •Delicious coffee and tea
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Product Manager Customer Communication(m/w/x)
The AI Job Search Engine
Description
In this role, you will shape the customer experience by managing B2C communication, ensuring reliability and consistency while collaborating with various teams to enhance the communication platform and uphold brand standards.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience as a Product Manager in a B2C product environment
- •Proven track record of shipping and scaling impactful product features
- •Strong hands-on, can-do mindset with a clear focus on outcomes
- •Solid experience in customer communication or messaging platforms
- •Strong platform and systems thinking, including consolidation of tools and processes to drive efficiency
- •Confident working closely with engineering and IT, with solid technical understanding
- •Pragmatic, structured, and comfortable with end-to-end ownership and accountability
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Own the end-to-end delivery of transactional B2C customer communication
- •Define and scale a robust communication platform with IT
- •Establish governance, approval criteria, and quality gates for communication
- •Ensure correct recipient targeting and testing readiness
- •Execute compliant send-out of communications
- •Set and maintain lifecycle-based content and brand standards
- •Lead cross-functional alignment across Product, Commercial, IT, and Operations
Languages
English – Business Fluent
Benefits
Flexible Working
- •2 days of home office
Healthcare & Fitness
- •Subsidized gym membership
Free or Subsidized Food
- •Subsidized office lunch benefit
Additional Allowances
- •Personal development budget
- •Monthly mobility budget
Team Events
- •Offsite team events
Informal Culture
- •Dog friendly environment
Snacks & Drinks
- •Fresh fruits
- •Delicious coffee and tea
About the Company
Digital Charging Solutions GmbH
Industry
Other
Description
Das Unternehmen entwickelt zukunftsorientierte und nachhaltige Produkte und Dienstleistungen im Bereich E-Mobilität.
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