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DI
Digital Charging Solutions GmbH
last mo.

Product Manager Customer Communication(m/w/x)

München
from 100,000 / year
Full-timeWith Home OfficeExperienced

Description

In this role, you will shape the customer experience by managing B2C communication, ensuring reliability and consistency while collaborating with various teams to enhance the communication platform and uphold brand standards.

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Requirements

  • Several years of experience as a Product Manager in a B2C product environment
  • Proven track record of shipping and scaling impactful product features
  • Strong hands-on, can-do mindset with a clear focus on outcomes
  • Solid experience in customer communication or messaging platforms
  • Strong platform and systems thinking, including consolidation of tools and processes to drive efficiency
  • Confident working closely with engineering and IT, with solid technical understanding
  • Pragmatic, structured, and comfortable with end-to-end ownership and accountability

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Own the end-to-end delivery of transactional B2C customer communication
  • Define and scale a robust communication platform with IT
  • Establish governance, approval criteria, and quality gates for communication
  • Ensure correct recipient targeting and testing readiness
  • Execute compliant send-out of communications
  • Set and maintain lifecycle-based content and brand standards
  • Lead cross-functional alignment across Product, Commercial, IT, and Operations

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • 2 days of home office

Healthcare & Fitness

  • Subsidized gym membership

Free or Subsidized Food

  • Subsidized office lunch benefit

Additional Allowances

  • Personal development budget
  • Monthly mobility budget

Team Events

  • Offsite team events

Informal Culture

  • Dog friendly environment

Snacks & Drinks

  • Fresh fruits
  • Delicious coffee and tea
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Digital Charging Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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