FREENOW
Senior Product Manager - Invoicing & Partner Payments(m/w/x)
Full-timeOn-siteSenior
Berlin, Hamburg
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FRFREENOW
Product Manager - Customer Care(m/w/x)
Berlin, Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Product strategy for multi-mobility customer care, scaling telephony solutions with external vendors. 4+ years PM experience with telephony domain expertise required. Flexible working, LinkedIn Learning, sabbatical.
Requirements
- 4+ years Product Management experience
- Domain expertise in telephony (Aircall, Twilio, Vonage)
- Hands-on experience building call center/contact center products
- Startup or scale-up mindset (fast execution, high ownership, metrics focused)
- Experience with operations-heavy businesses and products
- Good stakeholder management
- Comfortable working with local operations teams
- Vendor management experience (procurement, shortlisting)
- Exposure to AI/ML products (prompts, evaluations, LLM tooling)
- Desired exposure to voice AI products and optimization
- 3-5 years relevant working experience in outbound Marketing
- Expert-level CRM management (HubSpot, Salesloft, Salesforce)
- Proficiency with automation tools (Clay, Cargo, Zapier)
- Basic scripting in JavaScript or Python
- Proven experience with Account-Based Marketing (ABM) models
- Experience with tools empowering sales outbounding
- Primary contact for resolving tech stack issues
- Primary contact for resolving data friction
- Excellence in technical translation
- Leading alignment meetings between Sales and Marketing
- Ability to stay ahead of MarTech trends
Tasks
- Own end-to-end product strategy for customer care
- Build and scale telephony solutions
- Manage external vendors for telephony and speech
- Define and optimize conversation flows and settings
- Work with engineering to enhance speech-to-text and text-to-speech
- Adapt conversation flows to localization needs
- Track and optimize voice AI metrics
- Prioritize and deliver product roadmaps
- Manage HubSpot architectural integrity
- Design complex logic engines for customer journey automation
- Execute technical lead routing strategies
- Use AI tools to automate tasks and enhance data
- Identify accounts for automated Outbound Marketing
- Perform weekly health audits in Salesforce and Salesloft
- Translate complex automations into performance reports
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Aircall
- Twilio
- Vonage
- HubSpot
- Salesloft
- Salesforce
- Clay
- Cargo
- Zapier
- JavaScript
- Python
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th December off
- 31st December off
Other Benefits
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFREENOW
Product Manager - Customer Care(m/w/x)
Berlin, Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Product strategy for multi-mobility customer care, scaling telephony solutions with external vendors. 4+ years PM experience with telephony domain expertise required. Flexible working, LinkedIn Learning, sabbatical.
Requirements
- 4+ years Product Management experience
- Domain expertise in telephony (Aircall, Twilio, Vonage)
- Hands-on experience building call center/contact center products
- Startup or scale-up mindset (fast execution, high ownership, metrics focused)
- Experience with operations-heavy businesses and products
- Good stakeholder management
- Comfortable working with local operations teams
- Vendor management experience (procurement, shortlisting)
- Exposure to AI/ML products (prompts, evaluations, LLM tooling)
- Desired exposure to voice AI products and optimization
- 3-5 years relevant working experience in outbound Marketing
- Expert-level CRM management (HubSpot, Salesloft, Salesforce)
- Proficiency with automation tools (Clay, Cargo, Zapier)
- Basic scripting in JavaScript or Python
- Proven experience with Account-Based Marketing (ABM) models
- Experience with tools empowering sales outbounding
- Primary contact for resolving tech stack issues
- Primary contact for resolving data friction
- Excellence in technical translation
- Leading alignment meetings between Sales and Marketing
- Ability to stay ahead of MarTech trends
Tasks
- Own end-to-end product strategy for customer care
- Build and scale telephony solutions
- Manage external vendors for telephony and speech
- Define and optimize conversation flows and settings
- Work with engineering to enhance speech-to-text and text-to-speech
- Adapt conversation flows to localization needs
- Track and optimize voice AI metrics
- Prioritize and deliver product roadmaps
- Manage HubSpot architectural integrity
- Design complex logic engines for customer journey automation
- Execute technical lead routing strategies
- Use AI tools to automate tasks and enhance data
- Identify accounts for automated Outbound Marketing
- Perform weekly health audits in Salesforce and Salesloft
- Translate complex automations into performance reports
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Aircall
- Twilio
- Vonage
- HubSpot
- Salesloft
- Salesforce
- Clay
- Cargo
- Zapier
- JavaScript
- Python
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th December off
- 31st December off
Other Benefits
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
FREENOW
Industry
Transportation
Description
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
Not a perfect match?
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