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Lifecycle Content & Strategy Lead(m/w/x)
Crafting personalized customer journeys for travel experiences, from segmentation to optimization across all touchpoints. 8+ years in lifecycle/CRM strategy with deep segmentation expertise required. 30 days work-from-anywhere, annual personal growth budget.
Requirements
- 8+ years of experience in lifecycle, CRM, or content strategy roles
- Deep expertise in customer segmentation, journey mapping, and messaging frameworks
- Strong storytelling skills
- Hands-on operator in content development and journey optimization
- Proven experience collaborating with product marketing, creative, and CRM teams
- Strong analytical skills in customer data interpretation
- Experience with Braze and other marketing automation and CRM platforms
- Experience in marketplace, SaaS, or high-growth consumer businesses
Tasks
- Define and execute the lifecycle content strategy
- Lead the development of messaging frameworks and audience segmentation
- Map customer journeys across all touchpoints
- Build and optimize personalized journeys for key cohorts
- Leverage insights and data for segmentation
- Design onboarding, engagement, and retention programs
- Tell compelling brand stories through lifecycle flows
- Collaborate with product marketing, creative, and CRM teams
- Deliver integrated content and campaigns
- Oversee the lifecycle content calendar
- Ensure timely and impactful campaigns
- Analyze customer feedback and journey analytics
- Refine messaging, content, and segmentation strategies
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Braze
Benefits
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
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Lifecycle Content & Strategy Lead(m/w/x)
Crafting personalized customer journeys for travel experiences, from segmentation to optimization across all touchpoints. 8+ years in lifecycle/CRM strategy with deep segmentation expertise required. 30 days work-from-anywhere, annual personal growth budget.
Requirements
- 8+ years of experience in lifecycle, CRM, or content strategy roles
- Deep expertise in customer segmentation, journey mapping, and messaging frameworks
- Strong storytelling skills
- Hands-on operator in content development and journey optimization
- Proven experience collaborating with product marketing, creative, and CRM teams
- Strong analytical skills in customer data interpretation
- Experience with Braze and other marketing automation and CRM platforms
- Experience in marketplace, SaaS, or high-growth consumer businesses
Tasks
- Define and execute the lifecycle content strategy
- Lead the development of messaging frameworks and audience segmentation
- Map customer journeys across all touchpoints
- Build and optimize personalized journeys for key cohorts
- Leverage insights and data for segmentation
- Design onboarding, engagement, and retention programs
- Tell compelling brand stories through lifecycle flows
- Collaborate with product marketing, creative, and CRM teams
- Deliver integrated content and campaigns
- Oversee the lifecycle content calendar
- Ensure timely and impactful campaigns
- Analyze customer feedback and journey analytics
- Refine messaging, content, and segmentation strategies
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Braze
Benefits
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GetYourGuide
Industry
Marketing
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
- n8n
Senior Lifecycle Marketing Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - tonies
Senior Manager, Lifecycle Marketing(m/w/x)
Full-timeWith HomeofficeSeniorDüsseldorf, Berlin - Fever
Customer Lifecycle Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Too Good To Go
CRM Automation & MarTech Lead(m/w/x)
Full-timeWith HomeofficeExperiencedBerlinfrom USD 85,000 - 95,000 / year - Wunderflats
CRM Lead(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin