Roche Diagnostics Int. AG
Global Customer Success Manager - Quote-to-Contract NextGen(m/w/x)
Full-timeOn-siteManagement
Risch-Rotkreuz
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RORoche Diagnostics Int. AG
Lead Customer Success Manager Order-to-Cash(m/w/x)
Risch-Rotkreuz
Full-timeOn-siteSenior
Nejo AI Summary
Optimizing Order-to-Cash processes through consulting engagements for a global diagnostics supply chain. 10+ years consulting and healthcare experience required. Encourages personal expression and open dialogue.
Requirements
- Master's degree in Business Administration, Information Technology, or related field
- 10+ years consulting and healthcare experience
- Ideally in Diagnostics business
- Minimum 5 years in Commercial Operations, Supply Chain, or Business Process Management
- In-depth understanding of O2C business operations
- Understanding of customer experience frameworks
- Understanding of end-to-end Diagnostics supply chain operations
- Knowledge of direct/indirect delivery, warehousing, PL3/PL4 networks
- Knowledge of demand planning and IT systems supporting O2C
- Process modeling approaches (plus)
- Extensive consulting expertise
- Expertise in engagement management
- Expertise in workforce allocation
- Expertise in KPI definition
- Expertise in roadmap creation
- Expertise in business case development
- Proven track record managing complex projects
- Agile project management methodologies
- Change management methodologies
- Excellent written communication skills
- Excellent verbal communication skills
- Effective presentation skills across audiences
- Proven expertise in leading workshops
- Proven expertise in influencing senior stakeholders
- Navigating cross-cultural environments
- Navigating matrixed environments
- Problem-solver with ownership mindset
- Ability to navigate ambiguity
- Ability to anticipate risks under pressure
- Leverage network within Commercial Operations and Supply Chain
- Flexibility for international business travel
Tasks
- Drive O2C consulting engagements to optimize processes
- Assess current performance and translate insights into roadmaps
- Advise and mentor consulting initiative owners
- Engage affiliates to enhance process design and organization
- Facilitate access to enablers and provide expert guidance
- Develop market-oriented O2C consulting packages
- Create business cases and implementation roadmaps
- Monitor performance using Customer & Process Insights
- Recommend improvements and connect affiliates with networks
- Contribute to O2C Value Stream Committee
- Support portfolio prioritization and strategic decisions
- Serve as primary reference for O2C training and capability-building
- Handle expert escalations
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
Benefits
Informal Culture
- Personal expression encouraged
- Open dialogue encouraged
- Genuine connections fostered
- Valued, accepted, and respected
Mentorship & Coaching
- Personal and professional thriving
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Int. AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RORoche Diagnostics Int. AG
Lead Customer Success Manager Order-to-Cash(m/w/x)
Risch-Rotkreuz
Full-timeOn-siteSenior
Nejo AI Summary
Optimizing Order-to-Cash processes through consulting engagements for a global diagnostics supply chain. 10+ years consulting and healthcare experience required. Encourages personal expression and open dialogue.
Requirements
- Master's degree in Business Administration, Information Technology, or related field
- 10+ years consulting and healthcare experience
- Ideally in Diagnostics business
- Minimum 5 years in Commercial Operations, Supply Chain, or Business Process Management
- In-depth understanding of O2C business operations
- Understanding of customer experience frameworks
- Understanding of end-to-end Diagnostics supply chain operations
- Knowledge of direct/indirect delivery, warehousing, PL3/PL4 networks
- Knowledge of demand planning and IT systems supporting O2C
- Process modeling approaches (plus)
- Extensive consulting expertise
- Expertise in engagement management
- Expertise in workforce allocation
- Expertise in KPI definition
- Expertise in roadmap creation
- Expertise in business case development
- Proven track record managing complex projects
- Agile project management methodologies
- Change management methodologies
- Excellent written communication skills
- Excellent verbal communication skills
- Effective presentation skills across audiences
- Proven expertise in leading workshops
- Proven expertise in influencing senior stakeholders
- Navigating cross-cultural environments
- Navigating matrixed environments
- Problem-solver with ownership mindset
- Ability to navigate ambiguity
- Ability to anticipate risks under pressure
- Leverage network within Commercial Operations and Supply Chain
- Flexibility for international business travel
Tasks
- Drive O2C consulting engagements to optimize processes
- Assess current performance and translate insights into roadmaps
- Advise and mentor consulting initiative owners
- Engage affiliates to enhance process design and organization
- Facilitate access to enablers and provide expert guidance
- Develop market-oriented O2C consulting packages
- Create business cases and implementation roadmaps
- Monitor performance using Customer & Process Insights
- Recommend improvements and connect affiliates with networks
- Contribute to O2C Value Stream Committee
- Support portfolio prioritization and strategic decisions
- Serve as primary reference for O2C training and capability-building
- Handle expert escalations
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
Benefits
Informal Culture
- Personal expression encouraged
- Open dialogue encouraged
- Genuine connections fostered
- Valued, accepted, and respected
Mentorship & Coaching
- Personal and professional thriving
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Int. AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Roche Diagnostics Int. AG
Industry
Healthcare
Description
The company is dedicated to advancing personalized medicine and improving patient lives through innovative diagnostics and healthcare solutions.
Not a perfect match?
- Roche Diagnostics Int. AG
Global Customer Success Manager - Quote-to-Contract NextGen(m/w/x)
Full-timeOn-siteManagementRisch-Rotkreuz - 5780 Roche Diagnostics Int. AG
Global Ops Strategy Lead(m/w/x)
Full-timeOn-siteSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Team Lead, RDT Onsite Services(m/w/x)
Full-timeOn-siteSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Chapter Lead, Commercial Excellence(m/w/x)
Full-timeOn-siteSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Divisional Strategy Lead(m/w/x)
Full-timeOn-siteSeniorRisch-Rotkreuz