Description

In this role, you will actively engage with customers by addressing their inquiries and ensuring smooth communication. Your day-to-day responsibilities will involve documenting interactions and following up on ongoing tasks to maintain high service standards.

Requirements

• •High service, service orientation, and customer focus
• •Good German language skills and good expression
• •High reliability and commitment
• •Flexibility, teamwork skills, and organizational talent
• •Ability to work independently
• •Proficient use of MS Office and willingness to learn new systems

Tasks

• •Apply basic knowledge of customer support in practice
• •Document customer communications and address simple inquiries
• •Receive customer inquiries via phone and in writing
• •Adhere to established processes and service level agreements
• •Monitor pending tasks and follow up on unresolved issues

Tools & Technologies

Benefits