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ADAdvanced Energy Industries, Inc

IT Site Support Associate I(m/w/x)

Raunheim
Full-timeOn-siteExperienced

Troubleshooting desktops, laptops, and network systems for a global precision power conversion leader. Advanced Windows, Apple OS, and TCP/IP networking knowledge required. Flexible working hours, international environment.

Requirements

  • Strong customer service and communication skills
  • Advanced knowledge of Windows 10/11, Apple OS, and TCP/IP networking
  • Knowledge of Apple & Android Devices
  • Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting
  • Ability to work independently, prioritize tasks, and manage projects effectively
  • Problem-solving mindset with sound judgment and decision-making skills
  • Fluent in German and English, other languages are an advantage
  • 3+ years in IT support roles with hands-on technical expertise
  • Proven experience supporting Microsoft PC environments, Remote Sites and Remote Users via VPN
  • Driving License
  • Associate’s degree in Computer Information Systems
  • A+ certification, MCP, and Windows 10/11 certification preferred

Tasks

  • Support desktops, laptops, and network systems
  • Manage system security, passwords, and data integrity
  • Provide exceptional customer service
  • Configure wireless devices for O365 email
  • Install, update, and configure software
  • Image, configure, and deploy new PCs
  • Maintain PC inventory and support records
  • Support phone systems and user training
  • Collaborate with Service Desk and partners
  • Test and recommend new software and OS
  • Participate in IT improvement projects
  • Provide after-hours support

Work Experience

  • 3 years

Education

  • Vocational certification

Languages

  • GermanNative
  • EnglishNative

Tools & Technologies

  • Windows 10/11
  • Apple OS
  • TCP/IP
  • Apple Devices
  • Android Devices
  • Active Directory
  • Office 365
  • antivirus/security tools
  • PC troubleshooting
  • VPN
  • A+ certification
  • MCP
  • Windows 10/11 certification

Benefits

Other Benefits

  • Occasional overtime
  • On-call weekends

Flexible Working

  • Project-based evening work
  • Flexible working hours

Informal Culture

  • International environment
  • Collegial cooperation
  • Globally networked team

Diverse Work

  • Challenging and varied tasks

Modern Equipment

  • Use of technologies worldwide

Startup Environment

  • Short decision-making processes

Purpose-Driven Work

  • Independent areas of responsibility
  • High degree of independence

Learning & Development

  • Individual training and development
  • Needs-oriented training and development

Corporate Discounts

  • Corporate benefits

Company Bike

  • Job bike

Healthcare & Fitness

  • Health offers

Modern Office

  • Modern office equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Advanced Energy Industries, Inc and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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