Description

In this role, you will facilitate a smooth onboarding experience for investors by managing workflows, ensuring compliance, and collaborating with various teams. Your day-to-day responsibilities will include handling communications, conducting AML checks, and improving onboarding processes.

Requirements

• •1–2 years of experience
• •Experience in fintech or banking operations
• •Experience with KYB/CDD checks or AML processes
• •Customer support involving complex documentation handling
• •Investor relations or fund/legal operations experience
• •Comfort with repetitive, detail-heavy tasks
• •Strong communication skills, especially in writing
• •Proactivity, process orientation, and dependability
• •Ability to manage multiple workflows simultaneously
• •Comfortable working across multiple tools and systems
• •Fluency in English; advanced German is a strong plus

Tasks

• •Ensure a smooth onboarding experience for investors
• •Manage and execute onboarding workflows with precision
• •Support the development of internal onboarding operations and documentation
• •Identify process inefficiencies for future onboarding automation
• •Collaborate with cross-functional teams to improve scalability
• •Maintain alignment with jurisdiction-specific onboarding requirements
• •Ensure compliance with investor qualification and legal documentation standards
• •Contribute to a seamless fund closing process by finalizing investor documentation
• •Handle full-cycle onboarding from initial introduction to post-signature documentation
• •Manage investor email communications and follow-ups
• •Craft tailored communication to explain next steps to investors
• •Conduct initial AML pre-checks and interpret document completeness
• •Identify UBOs and check proof-of-address timelines
• •Assist in preparing case files for AMLO review
• •Maintain risk documentation records
• •Track onboarding progress via internal tools
• •Proactively flag delays or required clarifications to internal teams
• •Handle project management tools effectively
• •Create and monitor electronic signature envelopes
• •Maintain and improve onboarding SOPs and internal documentation
• •Document edge cases and fund-specific deviations
• •Collaborate with internal teams and external partners during deal setup

Benefits