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DASGIP Information and Process Technology GmbH
2mo ago

Head of Global Bioprocess Service(m/w/x)

Jülich
Full-timeWith Home OfficeSenior

Description

In this role, you will lead the global Bioprocess Service and Customer Support organization, focusing on developing sustainable service strategies and enhancing customer satisfaction through effective complaint management and training initiatives.

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Requirements

  • •University degree in engineering, industrial engineering, or business administration
  • •Proven track record of building and leading international service organizations
  • •Solid understanding of sales, marketing, and distribution management within the life science / lab equipment industry
  • •International leadership experience in matrix organizations and multicultural teams
  • •Very good command of English, German skills are an advantage
  • •Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
  • •Excellent communication skills, intercultural competence, and motivational leadership style

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and manage the global Bioprocess Service and Customer Support organization
  • •Design and implement a sustainable global service strategy
  • •Develop new business models for service delivery
  • •Manage and enhance international service teams, including Field Service and Technical Support
  • •Ensure effective global complaint management and timely resolution of customer issues
  • •Build and transfer application knowledge within the service organization
  • •Conduct global training for customers and service staff
  • •Drive new service concepts to maximize recurring revenue streams
  • •Define and implement worldwide service policies and quality standards
  • •Collaborate closely with R&D, Logistics, Production, Marketing, Sales, and Portfolio teams
  • •Represent and position Bioprocess Service both internally and externally

Languages

English – Business Fluent

German – Basic

Benefits

More Vacation Days

  • •Thirty vacation days per year
  • •Company-regulated special leave days

Flexible Working

  • •Flexible flextime framework
  • •Working time account
  • •Remote work across Germany

Retirement Plans

  • •Employer-funded retirement plans

Company Bike

  • •Job bike

Public Transport Subsidies

  • •Public transport subsidies

Corporate Discounts

  • •Corporate benefits

Learning & Development

  • •Freely selectable training sessions
  • •Participation in conferences
  • •Access to learning platforms

Informal Culture

  • •Diverse and open-minded work environment
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