SPORTLÄDCHEN
Customer Support & Experience(m/w/x)
Full-timeOn-siteExperienced
Köln
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IRIronMaxx Nutrition
Head of Customer Experience & Operations - Retention & Service Excellence(m/w/x)
Hürth
Full-timeOn-siteSenior
Nejo AI Summary
Leading B2B/B2C order processing, multi-channel service, and export handling with customs documentation for nutritional supplements. 5+ years in customer service/order management with initial leadership experience required. Up to 30 vacation days, company parking with charging stations.
Requirements
- Completed commercial training (e.g., wholesale & foreign trade, industry, e-commerce)
- At least 5 years of professional experience in customer service, sales, and/or order management
- Initial leadership experience
- Technical and digital understanding (ERP, CRM, ticketing, MS Office)
- Experience with SAP or similar ERP systems
- Excellent German and English skills
- Analytical thinking and strong process competence
- Excellent communication and conflict resolution skills
- Hands-on mentality and passion for growth
Tasks
- Ensure prompt and on-time order processing in the B2B/B2C environment
- Deliver an inspiring customer service experience across all channels
- Coordinate closely with Logistics and Purchasing for optimal product availability
- Act as a liaison between Sales, Marketing, Logistics, and Accounting
- Manage complaint and export handling, including customs documentation
- Develop digital and automated service processes to enhance efficiency
- Create a measurable Service Excellence strategy focused on retention and reputation
- Analyze and optimize B2B/B2C process chains
- Initiate improvements in collaboration between Customer Service, Sales, and Outbound
- Lead and develop the Customer Service team, including trainees
- Coach and motivate the team with the philosophy 'Service is Sales'
- Conduct feedback sessions to promote individual skill development
- Collaborate closely with the Head of Sales
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP
- CRM
- ticketing
- MS Office
- SAP
Benefits
More Vacation Days
- Up to 30 vacation days
Flexible Working
- Flexible working hours
Parking & Commuter Benefits
- Company parking with charging stations
Modern Equipment
- Modern equipment for performance
Retirement Plans
- Asset-building benefits and company pension
Learning & Development
- Professional and personal development on the job
Team Events
- Company events
- Monthly team breakfast
Healthcare & Fitness
- Urban Sports Club membership
Corporate Discounts
- Corporate benefits with discounts
- Employee discount on products
Other Benefits
- Welcome package for new employees
Bonuses & Incentives
- Referral bonus for new team members
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IronMaxx Nutrition and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Not a perfect match?
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IRIronMaxx Nutrition
Head of Customer Experience & Operations - Retention & Service Excellence(m/w/x)
Hürth
Full-timeOn-siteSenior
Nejo AI Summary
Leading B2B/B2C order processing, multi-channel service, and export handling with customs documentation for nutritional supplements. 5+ years in customer service/order management with initial leadership experience required. Up to 30 vacation days, company parking with charging stations.
Requirements
- Completed commercial training (e.g., wholesale & foreign trade, industry, e-commerce)
- At least 5 years of professional experience in customer service, sales, and/or order management
- Initial leadership experience
- Technical and digital understanding (ERP, CRM, ticketing, MS Office)
- Experience with SAP or similar ERP systems
- Excellent German and English skills
- Analytical thinking and strong process competence
- Excellent communication and conflict resolution skills
- Hands-on mentality and passion for growth
Tasks
- Ensure prompt and on-time order processing in the B2B/B2C environment
- Deliver an inspiring customer service experience across all channels
- Coordinate closely with Logistics and Purchasing for optimal product availability
- Act as a liaison between Sales, Marketing, Logistics, and Accounting
- Manage complaint and export handling, including customs documentation
- Develop digital and automated service processes to enhance efficiency
- Create a measurable Service Excellence strategy focused on retention and reputation
- Analyze and optimize B2B/B2C process chains
- Initiate improvements in collaboration between Customer Service, Sales, and Outbound
- Lead and develop the Customer Service team, including trainees
- Coach and motivate the team with the philosophy 'Service is Sales'
- Conduct feedback sessions to promote individual skill development
- Collaborate closely with the Head of Sales
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ERP
- CRM
- ticketing
- MS Office
- SAP
Benefits
More Vacation Days
- Up to 30 vacation days
Flexible Working
- Flexible working hours
Parking & Commuter Benefits
- Company parking with charging stations
Modern Equipment
- Modern equipment for performance
Retirement Plans
- Asset-building benefits and company pension
Learning & Development
- Professional and personal development on the job
Team Events
- Company events
- Monthly team breakfast
Healthcare & Fitness
- Urban Sports Club membership
Corporate Discounts
- Corporate benefits with discounts
- Employee discount on products
Other Benefits
- Welcome package for new employees
Bonuses & Incentives
- Referral bonus for new team members
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IronMaxx Nutrition and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
IronMaxx Nutrition
Industry
Food
Description
Das Unternehmen ist eines der führenden in der Nahrungsergänzungsmittel-Branche und bietet innovative Produkte sowie eine inspirierende Arbeitsumgebung.
Not a perfect match?
- SPORTLÄDCHEN
Customer Support & Experience(m/w/x)
Full-timeOn-siteExperiencedKöln - IronMaxx Nutrition
Director Operations(m/w/x)
Full-timeOn-siteManagementHürth - IronMaxx Nutrition
Head of Demand Planning & Sales Forecasting(m/w/x)
Full-timeOn-siteSeniorHürth - Fressnapf Tiernahrungs GmbH
Customer Experience Manager - Warehouse Operations(m/w/x)
Full-timeOn-siteExperiencedNörvenich - Villeroy & Boch
Team Lead Customer Service Bath & Wellness(m/w/x)
Full-timeOn-siteSeniorKöln