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Positec Germany GmbH
15d ago

Head of After Sales EMEA(m/w/x)

Köln
Full-timeWith Home OfficeSenior

Description

In this role, you will oversee after-sales operations across the EMEA region, ensuring high service quality through collaboration with teams and partners. Your daily responsibilities will include developing strategies, analyzing performance metrics, and driving continuous improvement initiatives.

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Requirements

  • •Completed degree or comparable commercial or technical qualification
  • •Several years of experience in after-sales, service, or customer support within a dealer-driven business, ideally in power tools or garden tools
  • •Proven experience in leading international teams and managing external service and repair partners
  • •Hands-on experience with after-sales processes, service KPIs, warranty management, and cost and budget control
  • •Confidence in working with KPIs, reports, and translating insights into continuous improvement actions
  • •Structured, solution-oriented, and self-driven
  • •Entrepreneurial, customer-focused, and able to maintain oversight in complex situations
  • •Very good German and English skills, both written and spoken

Education

Bachelor's degree
OR
Vocational certification

Work Experience

10 - 15 years

Tasks

  • •Monitor and coordinate after-sales activities across the EMEA region
  • •Develop and implement the after-sales strategy
  • •Contribute expertise in warranty handling and repairs
  • •Manage spare parts and technical support
  • •Prepare detailed reports on service KPIs and costs
  • •Collaborate cross-functionally with Sales and Quality teams
  • •Contribute to the development of processes and service standards
  • •Implement efficient after-sales structures across EMEA
  • •Support strategic projects and serve as a sparring partner
  • •Analyze customer feedback and derive improvement measures
  • •Co-create and optimize after-sales processes and KPIs
  • •Contribute to budget planning and cost optimization
  • •Drive performance of after-sales KPIs with local teams
  • •Act as the main contact for internal and external stakeholders

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours

Modern Office

  • •Modern office

Company Bike

  • •Job bike leasing with 50% subsidy

Retirement Plans

  • •50% employer subsidy for company pension scheme

Corporate Discounts

  • •Employee purchase program

Mentorship & Coaching

  • •Structured onboarding

Company Vehicle

  • •Company car for business and private use
  • •Fuel card

Modern Equipment

  • •Comprehensive home office setup

Additional Allowances

  • •Subsidy for internet costs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Positec Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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