Carl Zeiss SMT GmbH
Service Support Engineer(m/w/x)
Full-timeOn-siteExperienced
Oberkochen
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CACarl Zeiss SMT GmbH
Global Support Specialist(m/w/x)
Oberkochen
Full-timeOn-siteExperienced
Nejo AI Summary
Diagnosing and repairing complex semiconductor manufacturing equipment, resolving hardware/software failures. Experience with automated or beam systems needed. Global travel for on-site support.
Requirements
- Relevant experience and technical product training
- High-level technical product and process knowledge
- Technician training or university degree
- 3-5 years service-relevant professional experience
- Experience with automated or beam systems
- Enjoyment of working in multi-national teams
- Customer management and problem escalation experience
- Strong service and customer orientation
- Very good written and spoken English
- Willingness to travel worldwide
- Communication, teamwork, and assertiveness skills
- Strong hands-on mentality
Tasks
- Diagnose and repair highly complex systems and accessories
- Provide advanced technical support to customers and colleagues
- Install and maintain equipment and engineering upgrades
- Resolve hardware and software failures with imaginative solutions
- Coordinate and implement complex global technical solutions
- Solve unique problems involving cross-functional issues
- Determine cost-effective repairs to minimize customer downtime
- Analyze service KPIs to improve financial impact
- Identify new business opportunities based on customer success
- Complete expense, service, and quality reports on time
- Maintain proactive relationships with customers and sales staff
- Plan and execute complex technical customer training
- Mentor new staff and provide on-the-job training
- Share service knowledge and best practices with the team
- Serve as a certified instructor for regional training
- Act as the local expert for specific technical topics
- Prepare technical documents and define spare parts lists
- Conduct training and support in English and German
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- automated systems
- electron beam systems
- ion beam systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss SMT GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CACarl Zeiss SMT GmbH
Global Support Specialist(m/w/x)
Oberkochen
Full-timeOn-siteExperienced
Nejo AI Summary
Diagnosing and repairing complex semiconductor manufacturing equipment, resolving hardware/software failures. Experience with automated or beam systems needed. Global travel for on-site support.
Requirements
- Relevant experience and technical product training
- High-level technical product and process knowledge
- Technician training or university degree
- 3-5 years service-relevant professional experience
- Experience with automated or beam systems
- Enjoyment of working in multi-national teams
- Customer management and problem escalation experience
- Strong service and customer orientation
- Very good written and spoken English
- Willingness to travel worldwide
- Communication, teamwork, and assertiveness skills
- Strong hands-on mentality
Tasks
- Diagnose and repair highly complex systems and accessories
- Provide advanced technical support to customers and colleagues
- Install and maintain equipment and engineering upgrades
- Resolve hardware and software failures with imaginative solutions
- Coordinate and implement complex global technical solutions
- Solve unique problems involving cross-functional issues
- Determine cost-effective repairs to minimize customer downtime
- Analyze service KPIs to improve financial impact
- Identify new business opportunities based on customer success
- Complete expense, service, and quality reports on time
- Maintain proactive relationships with customers and sales staff
- Plan and execute complex technical customer training
- Mentor new staff and provide on-the-job training
- Share service knowledge and best practices with the team
- Serve as a certified instructor for regional training
- Act as the local expert for specific technical topics
- Prepare technical documents and define spare parts lists
- Conduct training and support in English and German
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- automated systems
- electron beam systems
- ion beam systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss SMT GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Carl Zeiss SMT GmbH
Industry
Manufacturing
Description
Das Unternehmen ist Technologieführer im Bereich Halbleiterfertigungs-Equipment und ermöglicht die Herstellung von leistungsfähigeren und energieeffizienteren Mikrochips.
Not a perfect match?
- Carl Zeiss SMT GmbH
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Full-timeOn-siteExperiencedOberkochen - Carl Zeiss Microscopy GmbH
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Full-timeOn-siteExperiencedOberkochen - Carl Zeiss SMT GmbH
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