Description

In this role, you will engage with customers through onsite and remote consulting, focusing on implementing best practices for intuitive medical technology. Your day-to-day responsibilities will include training staff, optimizing processes, and collaborating with various teams to deliver tailored solutions.

Requirements

• •Experience in AEMP environment or qualification as Technical Sterilization Assistant
• •5+ years of documented professional experience in healthcare/hospital management
• •Detailed knowledge of regulations, standards, and guidance in reprocessing of reusable medical devices
• •Experience or working knowledge of use and reprocessing of complex medical devices
• •Proven ability to work effectively and drive results as part of a team
• •Excellent communication and interpersonal skills
• •Ability to excel in a high-energy, fast-paced environment
• •Willingness to be flexible with work hours
• •Ability to plan, organize, and oversee complex assignments
• •Fluency in English and German
• •Ability to travel overnight up to 70%

Tasks

• •Develop expertise in Intuitive technology and I&A reprocessing
• •Ensure proper handling and care of Intuitive instruments and accessories
• •Maintain knowledge of regulations and standards for reprocessing medical devices
• •Independently manage your assigned territory and schedule
• •Conduct consulting and educational initiatives for targeted customers
• •Provide in-person and remote consulting services to add customer value
• •Deliver staff training and consultation on program readiness and efficiency
• •Support complex customer engagements and collaborate with internal teams
• •Formulate customized solutions based on hospital use patterns and feedback
• •Align with sales and failure analysis partners for tailored customer assistance
• •Collaborate with stakeholders to optimize Genesis program quality and effectiveness
• •Run reports and analyze data for customer engagement preparation
• •Support Genesis and Intuitive events and conferences, both in-person and virtual
• •Act as a Medical Device Consultant in Austria and Germany after training