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Teledyne Instruments, Inc.
2mo ago

Field Service Engineer(m/w/x)

Heidelberg
Full-timeWith Home OfficeSenior

Description

As a Field Service Engineer, you will be hands-on with the installation and maintenance of Teledyne Pharma products, ensuring customer satisfaction by addressing performance issues and providing expert advice on equipment care. This role involves a mix of technical problem-solving and proactive support to keep operations running smoothly.

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Requirements

  • •Bachelor’s degree in Engineering, Chemistry or related scientific study, or Associate's degree in Engineering or equivalent
  • •5 years related experience in laboratory troubleshooting/repairing analytical equipment or training
  • •Analytical and problem-solving skills
  • •Customer service experience
  • •Teamwork skills
  • •Professional written and oral communication skills
  • •Knowledge of Excel and Word Processing software
  • •Ability to travel including some overnight travel up to 75% of the time
  • •Valid driver’s license
  • •Acceptable in Germany
  • •Proof of eligibility to live and work in Germany
  • •Clean German or acceptable driving license
  • •Clean drug screening
  • •Fluency in English and German

Education

Bachelor's degree
OR
Vocational certification

Work Experience

5 years

Tasks

  • •Install and implement Teledyne Pharma products on-site
  • •Optimize hardware, software, and network configurations at customer sites
  • •Diagnose and resolve product performance issues
  • •Perform maintenance and repair services
  • •Advise customers on preventive maintenance and configurations
  • •Proactively address potential equipment issues
  • •Serve as an internal resource for technical issues
  • •Train other field engineers or customers as needed
  • •Calibrate equipment on-site for large volume customers
  • •Handle on-site customer service and support assignments
  • •Solve non-routine challenges within your area of expertise

Tools & Technologies

ExcelWord Processing software

Languages

German – Business Fluent

English – Business Fluent

Benefits

Modern Equipment

  • •Company-provided computer
  • •Company-provided mobile phone
  • •Necessary tools for duties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Teledyne Instruments, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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