Description

You oversee facilities operations, managing vendor relationships, budgets, and compliance. Your role includes proactive communication, supporting the Community Team, and ensuring operational excellence across your portfolio.

Requirements

• •University degree in Facility Management
• •At least 5 years in facilities operations
• •Confident in managing multiple properties
• •Solid understanding of German safety regulations
• •Managed Opex and Capex budgets
• •Successfully managed outsourced service providers
• •Communicate effectively in German and English
• •Thrive in a fast-paced environment
• •Understand impact of operations on member experience
• •Comfortable managing emergencies and challenges

Tasks

• •Attend MBR/QBR meetings with vendors.
• •Review performance, footfall, and budget vs spend.
• •Manage PPM planners for legal compliance.
• •Ensure timely completion of corrective actions.
• •Support management of service contracts and SLAs.
• •Own Salesforce tickets for your portfolio.
• •Manage reactive tickets within SLAs.
• •Communicate layout and standard changes to vendors.
• •Manage Property and Landlord communications.
• •Review CAM charges and escalate issues.
• •Support Community Team with vendor management.
• •Drive operational excellence and vendor performance.
• •Work on NPS improvement and recovery plans.
• •Provide structured support to the Community Team.
• •Ensure clear communication with Community Managers.
• •Proactively resolve common issues with Community Teams.
• •Collaborate with Operations Director on budgeting.
• •Control operational expenditure budgets for your portfolio.
• •Review spend vs budget in monthly presentations.
• •Provide budgeting and forecasting for Opex costs.
• •Manage costs and supplies with vendors.
• •Raise purchase orders and approve invoices.
• •Conduct operational audits in buildings annually.
• •Drive compliance with the H&S Manager.
• •Plan and attend FRA and H&S audits.
• •Plan and conduct fire drills with follow-up actions.
• •Check contractor reports for life safety compliance.
• •Collaborate with lift consultants on maintenance.