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ZOZoku

F&B Shift Manager / Duty Manager Operations(m/w/x)

Wien
from 2,492 / month
Full-timeOn-siteExperienced

Overseeing daily operations and guest experience at a unique European hotel concept. Sociability and multi-tasking skills required. 40% F&B discount and free hotel stays offered.

Requirements

  • Sociability and connecting with others
  • Friendly, approachable, and empathetic demeanor
  • Entrepreneurial spirit and discovery of new things
  • Multi-tasking skills with a cool head
  • International environment experience
  • Guest relations experience (plus)
  • Willingness to work evening shifts
  • Min. 2 years leadership experience (Supervisor/Team Lead)
  • PMS and POS software experience
  • Operational hotel or restaurant environment experience
  • Led a team of min. 5-8 people
  • Fluent English
  • Basic German or learning German
  • Other languages (plus)
  • EU resident or valid working permit for Vienna
  • Full flexibility and full-time availability
  • Availability to start mid-May/early June

Tasks

  • Coach and train the operational team
  • Support team in maintaining high service standards
  • Ensure guests have a great Zoku experience
  • Guide and align team with goals and KPIs
  • Manage team schedules and projects
  • Troubleshoot and mediate conflicts
  • Handle safety and security procedures
  • Support Sidekicks on the floor
  • Manage special reservation requests
  • Address guest complaints
  • Handle administrative tasks
  • Oversee daily hotel operations
  • Manage Bar, F&B service, and Rooms
  • Handle reservations and orders
  • Check payments
  • Oversee M&E operations
  • Manage special events
  • Improve skills in F&B and Rooms
  • Continuously improve processes with an 'Always Beta' mentality

Work Experience

  • 2 years

Education

  • Compulsory education

Languages

  • EnglishFluent
  • GermanBasic

Tools & Technologies

  • PMS
  • POS software

Benefits

Team Events

  • After-work drinks
  • Access to community events

Corporate Discounts

  • 40% discount on F&B for you and 4 friends
  • Employee and Friends & Family rates in all Zoku Locations

Other Benefits

  • Free night stay for you and your +1 in first 3 months

More Vacation Days

  • Free night at any Zoku location for birthday

Free or Subsidized Food

  • Dinner and breakfast included
  • Staff meals in Living Kitchen

Additional Allowances

  • Personal budget after 1 year

Informal Culture

  • Fun, young, and international team

Learning & Development

  • Training and events

Career Advancement

  • Leadership program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zoku and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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