BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Full-timeOn-siteSenior
Mainz
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BIBioNTech SE
Engineering Platform Service Manager(m/w/x)
Mainz
Full-timeOn-siteExperienced
Nejo AI Summary
Managing template-based request catalogs and 2nd/3rd-level support for Jira/Confluence platforms in pharmaceutical R&D. Experience operating and configuring Atlassian Jira/Confluence, with automation/scripting skills required. Flexible hours, vacation account.
Requirements
- Hands-on experience operating/administering Jira/Confluence
- Deep knowledge of Jira/Confluence configuration
- Strong experience in automation and scripting
- Experience integrating Jira/Confluence with enterprise systems
- Solid understanding of platform governance and best practices
- Strong focus on service quality and reliability
- Ability to analyze trends and drive optimization
- Excellent communication and collaboration skills
- Fluent English; German is a plus
Tasks
- Manage the request catalogue.
- Handle incidents, problems, and changes.
- Build automations to eliminate repetitive work.
- Interact with internal consumers, DevOps teams, and vendors.
- Maintain the template-based request catalogue.
- Design new request templates.
- Continuously improve existing templates.
- Prioritize, fulfill, and document requests according to SLAs and KPIs.
- Act as a 2nd/3rd-level escalation point for Jira/Confluence and integrations.
- Restore service within SLA.
- Perform root-cause analysis.
- Implement preventive actions.
- Keep stakeholders informed.
- Plan and execute standard and non-standard changes.
- Ensure minimal disruption during changes.
- Ensure proper documentation for changes.
- Design, build, and maintain automations (Jira Automation, Python, Groovy, JQL, REST).
- Streamline recurring tasks and improve data quality.
- Develop and support integrations with GitHub, Microsoft 365, SAP, ServiceNow, and other systems.
- Monitor and optimize performance, security, and cost of automations and integrations.
- Track service KPIs.
- Analyze trends.
- Propose enhancements for stability, efficiency, and customer satisfaction.
- Document lessons learned and update knowledge-base articles to reduce incidents.
- Enforce platform governance for workflow design, permission schemes, and naming conventions.
- Ensure compliance of configurations, automations, and integrations.
- Adhere to GxP validation, GDPR, SOX, CSV, and internal quality processes.
- Support audits, CAPAs, and deviations as required.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Atlassian Jira
- Confluence
- Jira Automation
- Python
- Groovy
- JQL
- REST APIs
- GitHub
- Microsoft 365
- SAP
- ServiceNow
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Mentorship & Coaching
- Support for your full potential
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BioNTech SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBioNTech SE
Engineering Platform Service Manager(m/w/x)
Mainz
Full-timeOn-siteExperienced
Nejo AI Summary
Managing template-based request catalogs and 2nd/3rd-level support for Jira/Confluence platforms in pharmaceutical R&D. Experience operating and configuring Atlassian Jira/Confluence, with automation/scripting skills required. Flexible hours, vacation account.
Requirements
- Hands-on experience operating/administering Jira/Confluence
- Deep knowledge of Jira/Confluence configuration
- Strong experience in automation and scripting
- Experience integrating Jira/Confluence with enterprise systems
- Solid understanding of platform governance and best practices
- Strong focus on service quality and reliability
- Ability to analyze trends and drive optimization
- Excellent communication and collaboration skills
- Fluent English; German is a plus
Tasks
- Manage the request catalogue.
- Handle incidents, problems, and changes.
- Build automations to eliminate repetitive work.
- Interact with internal consumers, DevOps teams, and vendors.
- Maintain the template-based request catalogue.
- Design new request templates.
- Continuously improve existing templates.
- Prioritize, fulfill, and document requests according to SLAs and KPIs.
- Act as a 2nd/3rd-level escalation point for Jira/Confluence and integrations.
- Restore service within SLA.
- Perform root-cause analysis.
- Implement preventive actions.
- Keep stakeholders informed.
- Plan and execute standard and non-standard changes.
- Ensure minimal disruption during changes.
- Ensure proper documentation for changes.
- Design, build, and maintain automations (Jira Automation, Python, Groovy, JQL, REST).
- Streamline recurring tasks and improve data quality.
- Develop and support integrations with GitHub, Microsoft 365, SAP, ServiceNow, and other systems.
- Monitor and optimize performance, security, and cost of automations and integrations.
- Track service KPIs.
- Analyze trends.
- Propose enhancements for stability, efficiency, and customer satisfaction.
- Document lessons learned and update knowledge-base articles to reduce incidents.
- Enforce platform governance for workflow design, permission schemes, and naming conventions.
- Ensure compliance of configurations, automations, and integrations.
- Adhere to GxP validation, GDPR, SOX, CSV, and internal quality processes.
- Support audits, CAPAs, and deviations as required.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Atlassian Jira
- Confluence
- Jira Automation
- Python
- Groovy
- JQL
- REST APIs
- GitHub
- Microsoft 365
- SAP
- ServiceNow
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Mentorship & Coaching
- Support for your full potential
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BioNTech SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
BioNTech SE
Industry
Pharmaceuticals
Description
Das Unternehmen entwickelt bahnbrechende Medikamente zur Verbesserung der globalen Gesundheit und zur Bekämpfung von Krankheiten.
Not a perfect match?
- BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Full-timeOn-siteSeniorMainz - BioNTech SE
Business Analyst Experience Platforms(m/w/x)
Full-timeOn-siteSeniorMainz, Berlin - BioNTech SE
Specialist CMC Coordination(m/w/x)
Full-timeOn-siteExperiencedMainz, München - BioNTech SE
Director Integration Platform(m/w/x)
Full-timeOn-siteSeniorMainz - BioNTech SE
Senior Systems Engineer ERP Products for Planning & Production(m/w/x)
Full-timeOn-siteSeniorMainz