SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteNot specified
Berlin
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German customer support for AI-driven FinTech spend management platform. Native German (C2) and strong English (C1) required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Enjoyment of understanding processes and solving problems
- Detail-oriented and structured work approach
- Accuracy in handling data and documentation
- Resilience and organization in dynamic environment
- Ability to prioritize tasks and manage cases
- Eagerness to learn in fast-paced environment
- Adaptability to new tools and technologies
- Customer-oriented approach with empathy and professionalism
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build customer trust and confidence
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Think beyond scripts to connect information
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Use tools and systems to improve customer experience
- Learn how processes and data impact customer experience
Work Experience
- approx. 1 - 4 years
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Customer Service Advisor(m/w/x)
Full-time/Part-timeOn-siteExperiencedBerlin
German customer support for AI-driven FinTech spend management platform. Native German (C2) and strong English (C1) required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Enjoyment of understanding processes and solving problems
- Detail-oriented and structured work approach
- Accuracy in handling data and documentation
- Resilience and organization in dynamic environment
- Ability to prioritize tasks and manage cases
- Eagerness to learn in fast-paced environment
- Adaptability to new tools and technologies
- Customer-oriented approach with empathy and professionalism
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build customer trust and confidence
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Think beyond scripts to connect information
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Use tools and systems to improve customer experience
- Learn how processes and data impact customer experience
Work Experience
- approx. 1 - 4 years
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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