MongoDB
Customer Success Manager, German Speaker(m/w/x)
Full-timeWith HomeofficeSenior
Stuttgart
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MOMongoDB
Customer Success Manager(m/w/x)
Stuttgart
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic advisor for MongoDB AI platform adoption, guiding technology strategy and optimization. 5+ years customer success experience required. Hybrid work, 4-week workation option.
Requirements
- 5+ years Customer Success, Account Management, Client Services experience
- Passion for customer advocacy
- Aptitude and curiosity for technology and databases
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration skills
- Prior exposure to database, cloud, and infrastructure technology
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing technical environments
- Recommend product features to accelerate customer growth
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap by providing field insights
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB needs
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans to mitigate risk
- Drive portfolio growth over multiple quarters
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build the Customer Success program
- Create and teach best practices to the broader organization
- Develop new processes for the broader organization
- Provide enablement to the broader organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Share customer signals with internal teams
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to Sales Leadership
- Train Sales Leadership on best practices
- Roll out program updates to Sales teams
- Forecast expected churn and growth to senior leadership
- Interview new team members
- Onboard new team members
- Ramp new team members
- Run enablement sessions for peers
- Lead product certifications for peers
- Be vocal in team meetings to foster growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager(m/w/x)
Stuttgart
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic advisor for MongoDB AI platform adoption, guiding technology strategy and optimization. 5+ years customer success experience required. Hybrid work, 4-week workation option.
Requirements
- 5+ years Customer Success, Account Management, Client Services experience
- Passion for customer advocacy
- Aptitude and curiosity for technology and databases
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration skills
- Prior exposure to database, cloud, and infrastructure technology
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing technical environments
- Recommend product features to accelerate customer growth
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap by providing field insights
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB needs
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans to mitigate risk
- Drive portfolio growth over multiple quarters
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build the Customer Success program
- Create and teach best practices to the broader organization
- Develop new processes for the broader organization
- Provide enablement to the broader organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Share customer signals with internal teams
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to Sales Leadership
- Train Sales Leadership on best practices
- Roll out program updates to Sales teams
- Forecast expected churn and growth to senior leadership
- Interview new team members
- Onboard new team members
- Ramp new team members
- Run enablement sessions for peers
- Lead product certifications for peers
- Be vocal in team meetings to foster growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Not a perfect match?
- MongoDB
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