Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
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DEDeepL
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Supporting 20-25 key Swiss customers with API usage and advanced features. Customer success role experience, ideally scaling SaaS, required. Hybrid work schedule, flexible hours.
Requirements
- German and English fluency
- Conversational French or Italian (advantageous)
- Customer Success role experience (ideally scaling SaaS)
- Proven customer retention and advocacy track record
- API experience and comfort working with customer integrations
- Thriving in scale-up environment with strategic thinking and tactical execution
Tasks
- Support 20-25 key customers in the Swiss market
- Lead business reviews to translate data into narratives
- Prove DeepL's ROI to C-suite stakeholders
- Architect onboarding paths aligned with customer goals
- Guide customers on API usage and advanced features
- Partner with Account Executives to identify expansion opportunities
- Ensure the Swiss market footprint continues to grow
- Understand and adapt to the Swiss market nuances
- Position yourself as a consultant for long-term retention
- Achieve quarterly adoption, retention, and advocacy targets
- Track customer details and next steps
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
- French – Basic
- Italian – Basic
Benefits
Flexible Working
- Hybrid work schedule
- Flexible working hours
Other Benefits
- Trust in productivity
- Competitive benefits
Informal Culture
- Effective and seamless collaboration
- Diverse and internationally distributed team
- Open communication
Career Advancement
- Regular feedback
Team Events
- Regular in-person team events
- Monthly full-day hacking sessions
More Vacation Days
- 30 days of annual leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDeepL
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Supporting 20-25 key Swiss customers with API usage and advanced features. Customer success role experience, ideally scaling SaaS, required. Hybrid work schedule, flexible hours.
Requirements
- German and English fluency
- Conversational French or Italian (advantageous)
- Customer Success role experience (ideally scaling SaaS)
- Proven customer retention and advocacy track record
- API experience and comfort working with customer integrations
- Thriving in scale-up environment with strategic thinking and tactical execution
Tasks
- Support 20-25 key customers in the Swiss market
- Lead business reviews to translate data into narratives
- Prove DeepL's ROI to C-suite stakeholders
- Architect onboarding paths aligned with customer goals
- Guide customers on API usage and advanced features
- Partner with Account Executives to identify expansion opportunities
- Ensure the Swiss market footprint continues to grow
- Understand and adapt to the Swiss market nuances
- Position yourself as a consultant for long-term retention
- Achieve quarterly adoption, retention, and advocacy targets
- Track customer details and next steps
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
- French – Basic
- Italian – Basic
Benefits
Flexible Working
- Hybrid work schedule
- Flexible working hours
Other Benefits
- Trust in productivity
- Competitive benefits
Informal Culture
- Effective and seamless collaboration
- Diverse and internationally distributed team
- Open communication
Career Advancement
- Regular feedback
Team Events
- Regular in-person team events
- Monthly full-day hacking sessions
More Vacation Days
- 30 days of annual leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DeepL
Industry
IT
Description
DeepL is a global communications platform powered by Language AI, focused on breaking down language barriers and improving communication.
Not a perfect match?
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