KNIME
Customer Success Manager - German-speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Konstanz
New Job?Nejo!
The AI Job Search Engine
HY
HygraphCustomer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
In this role, you will drive customer success across EMEA by building trusted relationships and guiding technical implementations to ensure the company's clients achieve their long-term business goals.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Three years experience in outward-facing roles
- •Experience with headless products or agency background
- •Familiarity with web and mobile technologies
- •Experience with subscription sales models
- •Collaboration with technical teams for customers
- •Ability to prioritize and handle pressure
- •Excellent English and optional German skills
- •CMS experience and knowledge as plus
- •Success driving strategy for large companies
- •Willingness for occasional on-site customer visits
Work Experience
3 years
Tasks
- •Serve as the primary contact for EMEA customers
- •Drive customer retention and account expansion
- •Build trusted relationships with multiple stakeholders
- •Collaborate with Sales, Product, and Support teams
- •Report to the Customer Success Team Lead
- •Ensure successful customer onboarding
- •Advise on best practices for project success
- •Help customers establish Centres of Excellence
- •Define success metrics and business value
- •Act as a trusted advisor and advocate
- •Guide customers through the entire product journey
- •Develop deep product and best practice knowledge
- •Provide product feedback to the development team
- •Identify and coordinate expansion opportunities
- •Maintain contact with business leaders and developers
- •Lead check-in calls and business reviews
- •Connect customers with internal subject matter experts
- •Prioritize and address multiple customer requests
Tools & Technologies
CMSPIMe-commWeb technologiesMobile technologies
Languages
English – Business Fluent
German – Basic
Benefits
Learning & Development
- •Yearly learning budget
- •Training and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hygraph and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Didomi
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin
HY
HygraphCustomer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will drive customer success across EMEA by building trusted relationships and guiding technical implementations to ensure the company's clients achieve their long-term business goals.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Three years experience in outward-facing roles
- •Experience with headless products or agency background
- •Familiarity with web and mobile technologies
- •Experience with subscription sales models
- •Collaboration with technical teams for customers
- •Ability to prioritize and handle pressure
- •Excellent English and optional German skills
- •CMS experience and knowledge as plus
- •Success driving strategy for large companies
- •Willingness for occasional on-site customer visits
Work Experience
3 years
Tasks
- •Serve as the primary contact for EMEA customers
- •Drive customer retention and account expansion
- •Build trusted relationships with multiple stakeholders
- •Collaborate with Sales, Product, and Support teams
- •Report to the Customer Success Team Lead
- •Ensure successful customer onboarding
- •Advise on best practices for project success
- •Help customers establish Centres of Excellence
- •Define success metrics and business value
- •Act as a trusted advisor and advocate
- •Guide customers through the entire product journey
- •Develop deep product and best practice knowledge
- •Provide product feedback to the development team
- •Identify and coordinate expansion opportunities
- •Maintain contact with business leaders and developers
- •Lead check-in calls and business reviews
- •Connect customers with internal subject matter experts
- •Prioritize and address multiple customer requests
Tools & Technologies
CMSPIMe-commWeb technologiesMobile technologies
Languages
English – Business Fluent
German – Basic
Benefits
Learning & Development
- •Yearly learning budget
- •Training and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hygraph and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Hygraph
Industry
IT
Description
Hygraph is a dynamic Berlin-based startup building a Headless Content Management system (CMS) for managing and delivering content across various platforms.
Not a perfect match?
- KNIME
Customer Success Manager - German-speaking(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Konstanz - Didomi
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin