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TATalon.One

Customer Success Manager - Spanish speaking(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
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Driving API product adoption for SaaS clients, translating marketing goals into actionable feedback. Fluent Spanish and English communication skills required. 30 days annual leave, paid birthday leave.

Requirements

  • Passion for tech and SaaS products/APIs
  • Experience in Customer Success, Account Management, or client-facing role
  • Experience with diverse internal/external stakeholders
  • Exceptional English and Spanish communication skills
  • Empathetic, positive attitude, customer-focused
  • Flexible approach, comfortable with uncertainty/change
  • Ability to manage 15-20 accounts
  • Experience in loyalty/promotion industry or marketing

Tasks

  • Build strong customer relationships
  • Understand customer goals and challenges
  • Drive product adoption
  • Translate customer insights into actionable feedback
  • Connect marketing goals with API-driven product
  • Explain complex product configurations
  • Collaborate with Technical Account Managers
  • Work with the development team to integrate Talon.One
  • Troubleshoot technical issues
  • Communicate with diverse audiences
  • Document and share customer information
  • Create training resources
  • Reduce support tickets
  • Drive customer retention and growth
  • Handle upsell and renewal conversations
  • Prepare and deliver strategic value
  • Deliver business value daily

Work Experience

  • approx. 1 - 4 years

Education

  • High school diploma

Languages

  • English – Business Fluent
  • Spanish – Business Fluent

Benefits

Learning & Development

  • Annual learning budget
  • Full LinkedIn Learning access
  • Free German language courses

More Vacation Days

  • 30 days of annual leave
  • Paid birthday leave
  • Paid moving day leave

Additional Allowances

  • Home office setup budget
  • Monthly home office allowance

Workation & Sabbatical

  • Work from abroad up to 90 days

Mental Health Support

  • Mental health support

Corporate Discounts

  • Discounted Urban Sports Club membership

Retirement Plans

  • 20% company subsidy on pension contributions

Public Transport Subsidies

  • Subsidised BVG public transport ticket

Informal Culture

  • Dog-friendly office

Company Bike

  • Lease bike
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Talon.One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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