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SA
Sasol
8d ago

Customer Service Representative(m/w/x)

Marl
Full-timeWith Home OfficeExperienced

Description

You will drive a premium customer experience by managing the end-to-end sales order process in SAP while collaborating across teams to resolve queries and ensure seamless service delivery.

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Requirements

  • Commercial education
  • 5 years customer service experience
  • Advanced knowledge of SAP and MS Office
  • Experience in customer service or sales
  • Attention to details
  • Knowledge of chemical operations and products
  • Excellent communication and interpersonal skills
  • Strong customer focus
  • Teamwork and strong intercultural skills
  • Stress tolerance and multi-tasking ability
  • Very good English skills

Education

Vocational certification

Tasks

  • Capture and execute sales orders accurately
  • Provide first-line support for customer inquiries
  • Resolve customer queries within set targets
  • Collaborate with internal supply chain and finance teams
  • Process rebates, commissions, and sample orders in SAP
  • Monitor open orders and identify potential problems
  • Inform customers of delivery or pricing deviations
  • Communicate order status and quality of service
  • Manage consignment stock reconciliation and invoicing
  • Issue pro-forma invoices and customer quotations
  • Follow up on customer payment reminders
  • Manage letters of credit with relevant departments
  • Maintain and clean up SAP order processes

Tools & Technologies

SAPMS Office

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Flexible working hours
  • Mobile working option

Competitive Pay

  • Attractive remuneration

Other Benefits

  • Modern social benefits

Retirement Plans

  • Company pension schemes

Informal Culture

  • Collegial team
  • High creative freedom

Diverse Work

  • Varied tasks

Learning & Development

  • Individual further training
  • Webinars

Healthcare & Fitness

  • Health management

Family Support

  • Work-life service

Mentorship & Coaching

  • Personal advice and coaching
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sasol and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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