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Pratt & Whitney Canada - Customer Service Centre Europe GmbH
14d ago

Customer Service Rental Event Manager – Aviation(m/w/x)

Ludwigsfelde
Full-timeWith Home OfficeExperienced

Description

You will drive the company's aviation rental services by coordinating complex asset allocations and customer agreements. Your day-to-day involves solving urgent logistical challenges to ensure top-tier service.

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Requirements

  • •Degree in relevant studies or relevant work experience
  • •Technical interest and aviation industry knowledge
  • •Understanding of commercial processes and invoicing
  • •Knowledge of MS Office and IT platforms
  • •Strong customer service focus and multitasking
  • •Problem solving skills and business initiative
  • •Positive and dedicated team player
  • •Excellent written and verbal English skills
  • •Readiness for occasional on-call services

Education

Bachelor's degree

Tasks

  • •Review EMEA engine rental requests
  • •Consult with internal and external stakeholders
  • •Optimize asset allocation for revenue
  • •Draft and negotiate rental agreements
  • •Manage logistics and contractual requirements
  • •Coordinate post-rental inspections and asset returns
  • •Handle urgent AOG situations and support
  • •Maintain customer relationships via targeted communication
  • •Document customer events in CRM systems
  • •Resolve technical and operational challenges
  • •Manage invoices and financial reporting activities
  • •Recommend process and market enhancements
  • •Propose new ideas and projects

Tools & Technologies

MS OfficeWordExcelAccessPowerPointCRMSAP S/4HANAPratt & Whitney Canada engine lines

Languages

English – Business Fluent

Benefits

Learning & Development

  • •Umfangreiches Weiterbildungsangebot
  • •Maßgeschneiderte Entwicklungsprogramme

Retirement Plans

  • •Attraktive Altersversorgung

Family Support

  • •Vereinbarkeit von Familie und Beruf

Flexible Working

  • •Flexible Arbeitszeitmodelle
  • •Mobiles Arbeiten

Healthcare & Fitness

  • •Gesundheits- und Fitnessangebote

Other Benefits

  • •Individuelle Umzugsunterstützung
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