Eli Lilly Ges.m.b.H.
Marketing Lead Cardiometabolic Health(m/w/x)
Full-timeOn-siteSenior
Wien
from 49,840 / year
New Job?Nejo!
Your personal AI career agent
ATAT06 (FCRS = AT006) Novartis Pharma GmbH
Customer Insights & Engagement Manager(m/w/x)
Wien
Full-timeOn-siteExperienced
Nejo AI Summary
Leading sales administration and order management teams, overseeing purchasing, and maintaining master data. Healthcare/Pharma marketing and sales experience required. Site-to-site purchasing and customer care focus.
Requirements
- Marketing in Healthcare/Pharma business
- Sales in Healthcare/Pharma/related business
- Calls handling
- Customer care
- Customer experience
- Customer relations
- Customer satisfaction
- Customer service
- Customer support
- E-learning
- Field service management
- Order management
- Professional ethics
- Sales
- Waterfall model
- Calls handling, Customer care, Customer experience, Customer relations, Customer satisfaction, Customer service, Customer-support, E-learning, Field service management, Order management, Professional ethics, Sales, Waterfall model
Tasks
- Lead Sales Administration/Operations team
- Manage order management team
- Oversee site-to-site material purchasing
- Maintain master data for business operations
- Allocate team resources based on workload and priorities
- Develop team members professionally
- Report on team activities and deliver group objectives
- Support sales training and analytics
- Manage sales operations
- Coach and manage key commercial programs
- Support sales representatives and channel partners
- Process orders and returns
- Provide sales metrics and reports
- Engage HCPs for expense payout
- Follow up on sales orders
- Update customer lists by business
- Research and resolve escalated issues
- Handle order management, accounting, and invoicing issues
- Communicate problem status and solutions
- Ensure team adherence to processes
- Maintain customer service SOPs
- Coordinate process changes
- Train new team members on systems
- Approve SOP/GxP documents
- Report technical complaints within 24 hours
- Report adverse events within 24 hours
- Report special case scenarios within 24 hours
- Distribute marketing samples where applicable
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AT06 (FCRS = AT006) Novartis Pharma GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Abbott
Sales Force Excellence Manager(m/w/x)
Full-timeOn-siteSeniorBaar, Wien - FHCS Austria GmbH
Customer Service Coordinator Österreich(m/w/x)
Full-timeOn-siteExperiencedLangenzersdorf - mySugr GmbH
Senior Customer Value Lead(m/w/x)
Full-timeFreelanceOn-siteSeniorWien - mySugr GmbH
Senior Customer Value Lead(m/w/x)
Full-timeFreelanceOn-siteSeniorWien
ATAT06 (FCRS = AT006) Novartis Pharma GmbH
Customer Insights & Engagement Manager(m/w/x)
Wien
Full-timeOn-siteExperienced
Nejo AI Summary
Leading sales administration and order management teams, overseeing purchasing, and maintaining master data. Healthcare/Pharma marketing and sales experience required. Site-to-site purchasing and customer care focus.
Requirements
- Marketing in Healthcare/Pharma business
- Sales in Healthcare/Pharma/related business
- Calls handling
- Customer care
- Customer experience
- Customer relations
- Customer satisfaction
- Customer service
- Customer support
- E-learning
- Field service management
- Order management
- Professional ethics
- Sales
- Waterfall model
- Calls handling, Customer care, Customer experience, Customer relations, Customer satisfaction, Customer service, Customer-support, E-learning, Field service management, Order management, Professional ethics, Sales, Waterfall model
Tasks
- Lead Sales Administration/Operations team
- Manage order management team
- Oversee site-to-site material purchasing
- Maintain master data for business operations
- Allocate team resources based on workload and priorities
- Develop team members professionally
- Report on team activities and deliver group objectives
- Support sales training and analytics
- Manage sales operations
- Coach and manage key commercial programs
- Support sales representatives and channel partners
- Process orders and returns
- Provide sales metrics and reports
- Engage HCPs for expense payout
- Follow up on sales orders
- Update customer lists by business
- Research and resolve escalated issues
- Handle order management, accounting, and invoicing issues
- Communicate problem status and solutions
- Ensure team adherence to processes
- Maintain customer service SOPs
- Coordinate process changes
- Train new team members on systems
- Approve SOP/GxP documents
- Report technical complaints within 24 hours
- Report adverse events within 24 hours
- Report special case scenarios within 24 hours
- Distribute marketing samples where applicable
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AT06 (FCRS = AT006) Novartis Pharma GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
AT06 (FCRS = AT006) Novartis Pharma GmbH
Industry
Pharmaceuticals
Not a perfect match?
- Eli Lilly Ges.m.b.H.
Marketing Lead Cardiometabolic Health(m/w/x)
Full-timeOn-siteSeniorWienfrom 49,840 / year - Abbott
Sales Force Excellence Manager(m/w/x)
Full-timeOn-siteSeniorBaar, Wien - FHCS Austria GmbH
Customer Service Coordinator Österreich(m/w/x)
Full-timeOn-siteExperiencedLangenzersdorf - mySugr GmbH
Senior Customer Value Lead(m/w/x)
Full-timeFreelanceOn-siteSeniorWien - mySugr GmbH
Senior Customer Value Lead(m/w/x)
Full-timeFreelanceOn-siteSeniorWien