Description

In this role, you will be the key contact for DACH customers, ensuring a smooth order-to-cash process while delivering top-notch service. Your day will involve solving customer challenges, providing essential information, and collaborating with various teams to enhance the overall experience.

Requirements

• •Minimum 2 years of experience in Customer Care, Customer Service, or similar role
• •Native-level German and strong English skills
• •Excellent communication skills, both written and verbal
• •Strong problem-solving mindset and customer-oriented
• •Solid knowledge of ERP/CRM systems and proficiency in MS Office tools
• •Team-spirited, organised, and adaptable
• •Positive mindset and passion for delivering exceptional customer experiences
• •Minimum 2 years of experience in Customer Care, Customer Service, or similar role
• •Native-level German and strong English skills
• •Excellent communication skills, both written and verbal
• •Strong problem-solving mindset and customer-oriented
• •Good knowledge of ERP/CRM systems and proficiency in MS Office tools
• •Team-spirited, organised, and adaptable
• •Positive mindset and passion for delivering exceptional customer experiences

Tasks

• •Manage customer inquiries for the DACH region
• •Provide proactive, solution-oriented support
• •Ensure excellent service delivery from order to cash
• •Follow up with customers and coordinate with internal teams
• •Provide accurate information on logistics and products
• •Explain commercial policies and terms & conditions
• •Handle and resolve complaints from start to finish
• •Collaborate with Sales, Logistics, and Finance as needed
• •Maintain accurate records of interactions and feedback
• •Contribute to continuous improvement initiatives
• •Propose ideas and support projects to enhance customer experience
• •Act as a partner to Sales for a seamless customer journey

Tools & Technologies