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CRM & Loyalty Specialist, Region Central Europe(m/w/x)
Driving loyalty programs and omni-channel strategies for a multi-brand fashion group. CRM and membership program experience essential. 25% global employee discount.
Requirements
- University degree in Business, Economics, Marketing, or similar
- Experience in CRM and/or membership programs and strategies
- Strong analytical skills and commercial mindset
- Excellent communication and negotiation skills
- Ownership of designing and delivering new initiatives
- Customer-focused and passionate about data-driven decision making
- Collaborative, proactive, and results-driven
- Fluency in English (local language is a plus)
- Language: English (UK)
- Familiarity with Customer Data Platforms (such as Hightouch)
Tasks
- Drive the loyalty program
- Support omni-channel acquisition and retention plans
- Grow member engagement and lifetime value
- Implement global CRM and loyalty strategies
- Support regional initiatives for benefits and services
- Manage external partnerships
- Coordinate loyalty activities and program rollouts
- Provide in-store education
- Act as the regional point of contact for loyalty
- Share insights and KPIs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Customer Data Platforms
- Hightouch
Benefits
Corporate Discounts
- Global employee discount of 25%
- Corporate benefits on products and services
Retirement Plans
- Company pension scheme
Mental Health Support
- Employee assistance program
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CRM & Loyalty Specialist, Region Central Europe(m/w/x)
Driving loyalty programs and omni-channel strategies for a multi-brand fashion group. CRM and membership program experience essential. 25% global employee discount.
Requirements
- University degree in Business, Economics, Marketing, or similar
- Experience in CRM and/or membership programs and strategies
- Strong analytical skills and commercial mindset
- Excellent communication and negotiation skills
- Ownership of designing and delivering new initiatives
- Customer-focused and passionate about data-driven decision making
- Collaborative, proactive, and results-driven
- Fluency in English (local language is a plus)
- Language: English (UK)
- Familiarity with Customer Data Platforms (such as Hightouch)
Tasks
- Drive the loyalty program
- Support omni-channel acquisition and retention plans
- Grow member engagement and lifetime value
- Implement global CRM and loyalty strategies
- Support regional initiatives for benefits and services
- Manage external partnerships
- Coordinate loyalty activities and program rollouts
- Provide in-store education
- Act as the regional point of contact for loyalty
- Share insights and KPIs
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Customer Data Platforms
- Hightouch
Benefits
Corporate Discounts
- Global employee discount of 25%
- Corporate benefits on products and services
Retirement Plans
- Company pension scheme
Mental Health Support
- Employee assistance program
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
H&M Group
Industry
Fashion
Description
Die H&M Group ist ein global agierendes Unternehmen mit starken Modemarken und innovativen Geschäftszweigen.
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