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Component Lead - NOC Green Team(m/w/x)
Leading a specialized IT operations team, managing incident resolution for an international IT provider. Proven leadership in IT operations, certified network skills, and German/English fluency essential. Strategic team development focus, collaborative international IT environment.
Requirements
- Proven leadership experience in NOC or similar environment
- Strong organizational and communication skills
- Effective collaboration with cross-functional teams
- Mandatory fluency in German and English
- Excellent certified Network-Skills
- Experience with ServiceNow or similar ITSM-Tools
Tasks
- Lead and manage the NOC Green Team
- Ensure effective and efficient team operations
- Oversee daily team activities
- Provide guidance and support to the team
- Ensure timely, accurate incident resolution
- Ensure timely, accurate service request resolution
- Collaborate with teams and stakeholders for seamless operations
- Develop and implement strategies for team performance
- Develop and implement strategies for service delivery
- Monitor and report on team performance
- Identify areas for improvement
- Manage network device inventory
- Monitor network devices
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
- Lithuanian – Basic
- Czech – Basic
- Hungarian – Basic
- Slovak – Basic
- Bulgarian – Basic
- Romanian – Basic
- Croatian – Basic
Tools & Technologies
- ServiceNow
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Component Lead - NOC Green Team(m/w/x)
Leading a specialized IT operations team, managing incident resolution for an international IT provider. Proven leadership in IT operations, certified network skills, and German/English fluency essential. Strategic team development focus, collaborative international IT environment.
Requirements
- Proven leadership experience in NOC or similar environment
- Strong organizational and communication skills
- Effective collaboration with cross-functional teams
- Mandatory fluency in German and English
- Excellent certified Network-Skills
- Experience with ServiceNow or similar ITSM-Tools
Tasks
- Lead and manage the NOC Green Team
- Ensure effective and efficient team operations
- Oversee daily team activities
- Provide guidance and support to the team
- Ensure timely, accurate incident resolution
- Ensure timely, accurate service request resolution
- Collaborate with teams and stakeholders for seamless operations
- Develop and implement strategies for team performance
- Develop and implement strategies for service delivery
- Monitor and report on team performance
- Identify areas for improvement
- Manage network device inventory
- Monitor network devices
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
- Lithuanian – Basic
- Czech – Basic
- Hungarian – Basic
- Slovak – Basic
- Bulgarian – Basic
- Romanian – Basic
- Croatian – Basic
Tools & Technologies
- ServiceNow
About the Company
REWE International IT
Industry
IT
Description
Das Unternehmen entwickelt innovative IT-Produkte und Services für alle Unternehmensbereiche im In- und Ausland.
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