FREENOW
Compliance & Data Protection Manager(m/w/x)
Full-timeOn-siteExperienced
Hamburg, Berlin
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SU
SumUpComplaints and Compliance Specialist(m/w/x)
Berlin
Full-timeOn-siteExperienced
Description
You will ensure fair payment experiences by resolving complex merchant complaints and performing root-cause analyses. Your work balances customer empathy with regulatory precision to improve the payment processes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years experience in customer support
- •Foundational knowledge of payment processing
- •Understanding of complaint-handling and GDPR
- •Strong written communication and documentation skills
- •Knowledge of FinTech and payments regulation
- •Analytical mindset and root cause investigation
- •Organised style with strong prioritisation skills
- •Collaborative approach and effective teamwork
- •Fluency in English and Dutch
Work Experience
2 years
Tasks
- •Investigate and resolve merchant payment complaints
- •Meet regulatory timelines and internal SLAs
- •Perform root-cause analysis across payment systems
- •Document findings and corrective actions taken
- •Draft clear and compliant final responses
- •Collaborate with cross-functional teams on complex cases
- •Maintain audit-ready documentation in management systems
- •Prioritize complaint queues and regulator inquiries
- •Identify recurring issues to improve internal playbooks
- •Coach team members on compliance topics
- •Partner with analytics to measure resolution effectiveness
Tools & Technologies
GDPR
Languages
English – Business Fluent
Dutch – Business Fluent
Benefits
Learning & Development
- •€2,000 annual L&D budget
Retirement Plans
- •Corporate pension scheme
- •Up to 20% pension matching
More Vacation Days
- •28 days of paid leave
Other Benefits
- •Public holidays
Healthcare & Fitness
- •Urban Sports Club subsidy
Free or Subsidized Food
- •Subsidised lunches
Workation & Sabbatical
- •1-month sabbatical after 3 years
Bonuses & Incentives
- •Referral Bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- FREENOW
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SU
SumUpComplaints and Compliance Specialist(m/w/x)
Berlin
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will ensure fair payment experiences by resolving complex merchant complaints and performing root-cause analyses. Your work balances customer empathy with regulatory precision to improve the payment processes.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years experience in customer support
- •Foundational knowledge of payment processing
- •Understanding of complaint-handling and GDPR
- •Strong written communication and documentation skills
- •Knowledge of FinTech and payments regulation
- •Analytical mindset and root cause investigation
- •Organised style with strong prioritisation skills
- •Collaborative approach and effective teamwork
- •Fluency in English and Dutch
Work Experience
2 years
Tasks
- •Investigate and resolve merchant payment complaints
- •Meet regulatory timelines and internal SLAs
- •Perform root-cause analysis across payment systems
- •Document findings and corrective actions taken
- •Draft clear and compliant final responses
- •Collaborate with cross-functional teams on complex cases
- •Maintain audit-ready documentation in management systems
- •Prioritize complaint queues and regulator inquiries
- •Identify recurring issues to improve internal playbooks
- •Coach team members on compliance topics
- •Partner with analytics to measure resolution effectiveness
Tools & Technologies
GDPR
Languages
English – Business Fluent
Dutch – Business Fluent
Benefits
Learning & Development
- •€2,000 annual L&D budget
Retirement Plans
- •Corporate pension scheme
- •Up to 20% pension matching
More Vacation Days
- •28 days of paid leave
Other Benefits
- •Public holidays
Healthcare & Fitness
- •Urban Sports Club subsidy
Free or Subsidized Food
- •Subsidised lunches
Workation & Sabbatical
- •1-month sabbatical after 3 years
Bonuses & Incentives
- •Referral Bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
Not a perfect match?
- FREENOW
Compliance & Data Protection Manager(m/w/x)
Full-timeOn-siteExperiencedHamburg, Berlin - FREENOW
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