getolo GmbH
Claims Manager im tiermedizinischen Bereich(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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Assessing pet insurance claims using veterinary medical knowledge and reviewing medical records. Veterinary knowledge and strong analytical skills required. Monthly bonuses, 25 holiday leave days, and five-week sabbatical after 5 years.
Requirements
- Strong analytical skills
- Sound judgement
- Curiosity
- Ability to balance policy interpretation with customer experience
- Veterinary knowledge
- Customer-facing experience
- Problem-solving abilities
- Ability to navigate complex claims
- Ability to deliver positive experience for pet owners and partners
- Reliable and stable internet connection via Ethernet
- Professional working proficiency in English
- Professional fluency in German or French
- 2+ years customer-facing veterinary, animal health, pet insurance, or related environment experience
- Strong understanding of veterinary medical terminology, conditions, treatments, and procedures
- Experience working directly with clients or pet owners in veterinary setting
- Experience reviewing medical records, supporting patient care, claims adjudication, or insurance operations
- Ability to learn and navigate multiple systems, processes, and technologies
- Proficiency with Microsoft Office applications and business software
- Strong analytical thinking and problem-solving abilities
- Excellent attention to detail, accuracy, and consistency
- Ability to assess complex information and make sound decisions
- Exceptional written and verbal communication skills
- Strong customer focus with empathy and professionalism
- Ability to manage multiple priorities and work efficiently across systems
- Adaptability and resilience in a dynamic environment
- Self-motivated with ability to work independently and collaboratively
- Proactive mindset with commitment to continuous learning
Tasks
- Assess pet insurance claims using veterinary medical knowledge
- Review medical records, clinical notes, and invoices
- Ensure claim decisions align with Trupanion and Smart Paws policies
- Serve as a trusted resource for pet owners and veterinary teams
- Navigate complex claim scenarios with empathy and professionalism
- Support the appeals process with secondary claim reviews
- Provide clear rationale for claim outcomes
- Evaluate claim eligibility and determine outcomes
- Apply policy language and claims guidelines consistently
- Conduct secondary reviews for appeals
- Communicate claim rationale clearly and professionally
- Investigate complex claim scenarios
- Gather and validate relevant medical and policy information
- Identify and obtain missing documentation
- Communicate with veterinary professionals and pet owners
- Update internal teams on claim decisions and status
- Deliver efficient and empathetic service
- Maintain accurate records in internal systems
- Collaborate with cross-functional teams
- Contribute to operational excellence and continuous improvement
- Enhance claims processes and customer experience
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Bonuses & Incentives
- Monthly bonuses
Competitive Pay
- Restricted Stock Units (4-year vesting)
Workation & Sabbatical
- Five-week sabbatical (after 5 years)
Healthcare & Fitness
- Pet medical insurance
- Medical Concierge (Summus)
Additional Allowances
- Lifestyle Spending Account (LSA)
Family Support
- Family Planning (Carrot)
Mental Health Support
- Employee Assistance Program
Other Benefits
- Reasonable accommodation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trupanion and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Assessing pet insurance claims using veterinary medical knowledge and reviewing medical records. Veterinary knowledge and strong analytical skills required. Monthly bonuses, 25 holiday leave days, and five-week sabbatical after 5 years.
Requirements
- Strong analytical skills
- Sound judgement
- Curiosity
- Ability to balance policy interpretation with customer experience
- Veterinary knowledge
- Customer-facing experience
- Problem-solving abilities
- Ability to navigate complex claims
- Ability to deliver positive experience for pet owners and partners
- Reliable and stable internet connection via Ethernet
- Professional working proficiency in English
- Professional fluency in German or French
- 2+ years customer-facing veterinary, animal health, pet insurance, or related environment experience
- Strong understanding of veterinary medical terminology, conditions, treatments, and procedures
- Experience working directly with clients or pet owners in veterinary setting
- Experience reviewing medical records, supporting patient care, claims adjudication, or insurance operations
- Ability to learn and navigate multiple systems, processes, and technologies
- Proficiency with Microsoft Office applications and business software
- Strong analytical thinking and problem-solving abilities
- Excellent attention to detail, accuracy, and consistency
- Ability to assess complex information and make sound decisions
- Exceptional written and verbal communication skills
- Strong customer focus with empathy and professionalism
- Ability to manage multiple priorities and work efficiently across systems
- Adaptability and resilience in a dynamic environment
- Self-motivated with ability to work independently and collaboratively
- Proactive mindset with commitment to continuous learning
Tasks
- Assess pet insurance claims using veterinary medical knowledge
- Review medical records, clinical notes, and invoices
- Ensure claim decisions align with Trupanion and Smart Paws policies
- Serve as a trusted resource for pet owners and veterinary teams
- Navigate complex claim scenarios with empathy and professionalism
- Support the appeals process with secondary claim reviews
- Provide clear rationale for claim outcomes
- Evaluate claim eligibility and determine outcomes
- Apply policy language and claims guidelines consistently
- Conduct secondary reviews for appeals
- Communicate claim rationale clearly and professionally
- Investigate complex claim scenarios
- Gather and validate relevant medical and policy information
- Identify and obtain missing documentation
- Communicate with veterinary professionals and pet owners
- Update internal teams on claim decisions and status
- Deliver efficient and empathetic service
- Maintain accurate records in internal systems
- Collaborate with cross-functional teams
- Contribute to operational excellence and continuous improvement
- Enhance claims processes and customer experience
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Bonuses & Incentives
- Monthly bonuses
Competitive Pay
- Restricted Stock Units (4-year vesting)
Workation & Sabbatical
- Five-week sabbatical (after 5 years)
Healthcare & Fitness
- Pet medical insurance
- Medical Concierge (Summus)
Additional Allowances
- Lifestyle Spending Account (LSA)
Family Support
- Family Planning (Carrot)
Mental Health Support
- Employee Assistance Program
Other Benefits
- Reasonable accommodation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trupanion and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Trupanion
Industry
Insurance
Description
Das Unternehmen ist ein führender Anbieter von Krankenversicherungen für Katzen und Hunde in Nordamerika und ein neuer Anbieter in Europa.
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