DKV Mobility
Channel Performance Manager Field Sales(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Ratingen
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DKDKV Mobility
Channel Performance Analyst Inside Sales(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Pan-European performance steering and optimization of sales channels using Power BI, Genesys, and MSD. 4-6 years in sales operations or contact center analytics, with Power BI proficiency and pipeline management expertise required. Family-friendly working models, parent-child offices, and eBike leasing support.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Business Informatics, Business Analytics, or Industrial Engineering
- Strong statistical and process expertise
- 4–6 years of experience in Inside Sales Operations or Contact Center Analytics
- Expertise in KPI governance, routing and scoring design, end-to-end pipeline management, and pan-European harmonization
- Proficiency in Power BI (including DAX, RLS, and data modeling) and Power Query
- Familiarity with Genesys Cloud (routing/analytics) and Dynamics 365 (workflows/CRM)
- Experience with SQL/Snowflake
- Skills in lead scoring and qualification, routing efficiency, pipeline conversion, system readiness for campaigns, and review and action management
- Cross-functional stakeholder management and clear communication
- Driving process harmonization, enablement, and change management
- Fluency in German and English, both written and spoken
Tasks
- Manage pan-European performance steering of the Inside Sales channel
- Optimize the performance management system in Power BI and Genesys for Inside Sales activities
- Define and monitor relevant KPIs within MSD and Genesys
- Oversee the sales pipeline from lead to customer
- Develop and refine lead scoring models and qualification criteria
- Ensure efficient lead, call, and email routing within European sales organizations
- Analyze Inside Sales data to identify trends and opportunities
- Collaborate with Sales Excellence, Marketing, IT, and local sales teams for data-driven processes
- Participate in planning and reviewing pan-European Inside Sales campaigns
- Ensure system readiness for campaigns and establish performance measurement standards
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Power BI
- SQL
- Snowflake
- Genesys Cloud
- Dynamics 365
Benefits
Flexible Working
- Flexible working hours
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Other Benefits
- Modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DKDKV Mobility
Channel Performance Analyst Inside Sales(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Pan-European performance steering and optimization of sales channels using Power BI, Genesys, and MSD. 4-6 years in sales operations or contact center analytics, with Power BI proficiency and pipeline management expertise required. Family-friendly working models, parent-child offices, and eBike leasing support.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Business Informatics, Business Analytics, or Industrial Engineering
- Strong statistical and process expertise
- 4–6 years of experience in Inside Sales Operations or Contact Center Analytics
- Expertise in KPI governance, routing and scoring design, end-to-end pipeline management, and pan-European harmonization
- Proficiency in Power BI (including DAX, RLS, and data modeling) and Power Query
- Familiarity with Genesys Cloud (routing/analytics) and Dynamics 365 (workflows/CRM)
- Experience with SQL/Snowflake
- Skills in lead scoring and qualification, routing efficiency, pipeline conversion, system readiness for campaigns, and review and action management
- Cross-functional stakeholder management and clear communication
- Driving process harmonization, enablement, and change management
- Fluency in German and English, both written and spoken
Tasks
- Manage pan-European performance steering of the Inside Sales channel
- Optimize the performance management system in Power BI and Genesys for Inside Sales activities
- Define and monitor relevant KPIs within MSD and Genesys
- Oversee the sales pipeline from lead to customer
- Develop and refine lead scoring models and qualification criteria
- Ensure efficient lead, call, and email routing within European sales organizations
- Analyze Inside Sales data to identify trends and opportunities
- Collaborate with Sales Excellence, Marketing, IT, and local sales teams for data-driven processes
- Participate in planning and reviewing pan-European Inside Sales campaigns
- Ensure system readiness for campaigns and establish performance measurement standards
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Power BI
- SQL
- Snowflake
- Genesys Cloud
- Dynamics 365
Benefits
Flexible Working
- Flexible working hours
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Other Benefits
- Modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Transportation
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
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