Description

In this role, you will be at the forefront of AI transformation, guiding enterprise customers through the entire lifecycle of AI implementation, from defining use cases to ensuring successful adoption and ongoing optimization.

Requirements

• •8+ years of experience in management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology advisory or architecture
• •ServiceNow domain knowledge including AI - NLU, NLQ, Now Assist Skills and Skill Kit, Now Assist for Virtual Agent, Agentic workflows, RAG, Knowledge graph, A2A, MCP
• •Demonstrated ability to design and manage complex, multi-stakeholder AI or digital-transformation engagements
• •Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance/regulatory frameworks
• •Excellent communication and interpersonal skills
• •Experience working in fast-paced, dynamic environments
• •Familiarity with ServiceNow platform and modules, ideally including existing implementation/architecture experience

Tasks

• •Provide technical and strategic advisory on leveraging ServiceNow AI capabilities
• •Lead the scoping and design of AI use cases
• •Conduct business value assessments and ROI modeling
• •Define and drive AI operating models and governance frameworks
• •Collaborate with cross-functional teams to embed AI advisory
• •Support adoption and change-management strategies for AI rollouts
• •Participate in hands-on delivery for complex AI engagements
• •Build and maintain industry-specific AI advisory playbooks
• •Act as a thought leader by contributing to white papers and best-practice guides
• •Monitor adoption and value realization metrics post-deployment

Tools & Technologies