METRO Markets GmbH
After Sales Specialist FR, IT, HR(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
New Job?Nejo!
The AI Job Search Engine
MEMETRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing escalated customer issues at a B2B commerce platform, diagnosing technical root causes, guiding remote troubleshooting. Technical problem-solving skills and fluent English and German or Dutch required. Direct equipment access for B2B commerce solutions.
Requirements
- Customer-centric mindset and technical problem-solving
- Fluent English and German or Dutch
- Troubleshooting skills via phone or e-mail
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating repair partners (nice-to-have)
- Collaborative spirit and teamwork
Tasks
- Handle escalated after-sales dossiers via phone and email
- Review customer evidence to diagnose technical root causes
- Guide customers through remote troubleshooting steps
- Dispatch technicians for necessary on-site diagnostics
- Verify warranty coverage and prepare repair cost estimates
- Negotiate solutions using the company's Generosity Framework
- Coordinate with external service partners to track jobs
- Document actions in Freshdesk for claims and legal follow-up
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Native
- Dutch – Business Fluent
Tools & Technologies
- phone
Benefits
Flexible Working
- Hybrid working model
Modern Equipment
- Hands-on equipment access
- Company laptop
- Company phone
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Modern Office
- Modern workspace
Informal Culture
- Engaged multilingual team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Mölnlycke Health Care
Customer Service Specialist DACH(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf, Köln - Techtronic Industries Central Europe GmbH
Customer Service Specialist Reklamationsbearbeitung(m/w/x)
Full-timeWith HomeofficeExperiencedHilden - DKV Mobility
Specialist Application Support(m/w/x)
Full-time/Part-timeWith HomeofficeNot specifiedRatingen - BA Logistics GmbH
Customer Service Specialist / Kundenservice Mitarbeiter(m/w/x)
Full-timeWith HomeofficeExperiencedDormagen
MEMETRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing escalated customer issues at a B2B commerce platform, diagnosing technical root causes, guiding remote troubleshooting. Technical problem-solving skills and fluent English and German or Dutch required. Direct equipment access for B2B commerce solutions.
Requirements
- Customer-centric mindset and technical problem-solving
- Fluent English and German or Dutch
- Troubleshooting skills via phone or e-mail
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating repair partners (nice-to-have)
- Collaborative spirit and teamwork
Tasks
- Handle escalated after-sales dossiers via phone and email
- Review customer evidence to diagnose technical root causes
- Guide customers through remote troubleshooting steps
- Dispatch technicians for necessary on-site diagnostics
- Verify warranty coverage and prepare repair cost estimates
- Negotiate solutions using the company's Generosity Framework
- Coordinate with external service partners to track jobs
- Document actions in Freshdesk for claims and legal follow-up
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Native
- Dutch – Business Fluent
Tools & Technologies
- phone
Benefits
Flexible Working
- Hybrid working model
Modern Equipment
- Hands-on equipment access
- Company laptop
- Company phone
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Modern Office
- Modern workspace
Informal Culture
- Engaged multilingual team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
Not a perfect match?
- METRO Markets GmbH
After Sales Specialist FR, IT, HR(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - Mölnlycke Health Care
Customer Service Specialist DACH(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf, Köln - Techtronic Industries Central Europe GmbH
Customer Service Specialist Reklamationsbearbeitung(m/w/x)
Full-timeWith HomeofficeExperiencedHilden - DKV Mobility
Specialist Application Support(m/w/x)
Full-time/Part-timeWith HomeofficeNot specifiedRatingen - BA Logistics GmbH
Customer Service Specialist / Kundenservice Mitarbeiter(m/w/x)
Full-timeWith HomeofficeExperiencedDormagen